Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Job Function: The Debtors Clerk is responsible for managing and maintaining accurate records of the company's accounts receivable and ensuring timely collection of outstanding payments. You will play a critical role in the financial health of the organization by effectively managing customer accounts, resolving payment issues, and maintaining positive relationships with clients. Role Profile: Invoicing and Billing: Generate and distribute accurate and timely invoices to customers based on sales orders or contracts. Ensure invoices are complete, correctly priced, and properly documented with relevant supporting information. Accounts Receivable Management: Maintain up-to-date and accurate records of accounts receivable. Monitor and track outstanding customer balances and follow up on overdue payments. Regularly reconcile customer accounts to resolve discrepancies and identify potential issues. Payment Collection: Contact customers via phone, email, or other means to collect outstanding payments. Provide payment reminders and negotiate payment plans when necessary. Handle customer inquiries and resolve payment disputes in a timely and professional manner Customer Relationship Management: Build and maintain positive relationships with customers to facilitate timely payments. Address customer queries, provide account statements, and handle any issues or concerns related to billing and payment. Reporting and Analysis: Prepare and analyse accounts receivable reports, including aging reports, collection forecasts, and bad debt provisions. Provide regular updates to management on outstanding balances, payment trends, and customer delinquency. Documentation and Recordkeeping: Ensure accurate and organised documentation of customer transactions, payment histories, and communication records. Maintain proper filing systems for easy retrieval of information. Process Improvement: Identify opportunities to streamline and enhance the debt collection process. Propose and implement improvements to optimise efficiency, reduce outstanding balances, and minimise bad debts.