Operations Consultant - Card and Merchant

ASB's Technology & Operations division is the backbone of our business, ensuring we operate as efficiently and smoothly as possible, keeping our customers at the heart of everything we do. With rapid advancements occurring across the digital automations and continuous improvement space, this is an exciting time to join ASB's Operations area! Continued developments in this world mean that the ways in which we do things are constantly evolving to ensure our customer experiences are the best they can possibly be.
Tea tūranga | The role:
Card Issuing & Merchant Acquiring Support Services is a specialist team who provide expert assistance to existing merchants and third-party vendors, as well as helping frontline staff with their card & merchant related queries. We are currently looking for an Operations Consultant to join us on a 12-month Fixed Term Contract and be based at North Wharf's State-Of-The-Art building.
In this role, you will provide information and assistance to new and existing ASB customers, to enable them to optimise the use of our products. You will also maintain and update card and merchant records, provide ongoing support to frontline staff and problem-solve any card and merchant queries which may arise. Your strong customer focus and exceptional phone manner will see you go far in this role.
Ō pūkenga | About you:
In order to be a successful Operations Consultant for this team, you will need:

High attention to detail and strong accuracy
Ability to drive for results, and thrive under pressure in a fast pace environment
Proven capability to take ownership and follow up
Your initiative and capability to think outside the box combined with a continuous improvement mind-set
A minimum of one years' experience in front line or Call Centre with a knowledge of the fundamentals of banking
A background in a card and/or merchant environment, especially Card and Merchant processes is advantageous

Te mahi ki ASB | Working for ASB:
At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United). Our strength comes from caring about our people, our customers, our community, and environment.
As a values driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and we celebrate together.
A position description is attached, and applications are invited online.
Me pēhea te tono | How to apply?
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Job Details

Reference #

VP154515

Posted on

01 Jun 2023

Closes on

14 Jun 2023 23:55

Location(s)

North Wharf

Company

ASB Bank

Expertise

Admin/ Support/Clerical, Analytics, Business Analyst, Customer Experience, Customer Service Specialist, Data

Work type(s)

Fixed Term