Insurance ~ Office Management Durban

Regional Supervisor - Tracing: (Finance: Unclaimed Benefits and Re-Issues)

Durban

Ref: AO/TRUC/DURBAN/2023/06-1CAG

Salary: R294 321.00 (basic salary) plus 37% in lieu of benefits (Level 7)

12 months contract

Purpose:

To assist in the tracing of beneficiaries to enable the processing of unclaimed and unpaid benefits for GPAA.

The incumbent of this position will be responsible for a wide variety of financial administrative tasks which includes the following, but not limited to:

Key performance areas:

Pro-active stakeholder management:

Coordinate the communication with departments of COGTA, DPSA, and Social Development on tracing matters in respective provinces;
Manage the unclaimed benefits lists and tracing done by the employer departments in respective province;
Manage the unclaimed benefits list and tracing done by DPSA, COGTA and Social Development agents (community development workers);
Manage the tracing relationships with municipalities in respective provinces;
Establish tracing networks with all external parties including public entities.

Assist in tracing of unclaimed and unpaid benefit cases:

Request and download Unclaimed Benefits accounts to Excel and reconcile;
Ensure that Unclaimed Benefit cases are allocated and traced;
Identify complex cases and engage the Forensic Unit and the supervisor for solution;
Prepare cases for second level tracing, according to specified procedure and requirements;
Monitor work done by external service providers on tracing of Unclaimed Benefits;
Ensure correct beneficiaries are paid;
Engage Forensic department when syndicates are involved in defrauding unclaimed benefits;
Minimize the cost of tracing Unclaimed Benefits.

Render effective administration of the funds:

Provide accurate information for the compilation of budget;
Monitor of expenditure of the tracing budget;
Compile monthly reports and present to management;
Process and authorize journals;
Implementation of work plans;
Reduce unclaimed benefits to acceptable levels as per the annual performance plan.

Ensure compilation and review of cases:

Perform reconciliation of unclaimed benefits accounts and review the correctness of the account;
Review of traced cases and provide corrections where necessary;
Compilation of reports of traced cases;
Ensure that the expected target is achieved.

Supervision of the staff:

Allocate work according to skills and competencies of subordinates;
Manage staff performance; develop, train and coach;
Maintain discipline; and
Ensure that subordinates are informed about changes in work environment or management decisions.

Skills, Knowledge and Competencies:

Knowledge of the Treasury Regulations on Pensions Administration
Knowledge of Public Finance Management Act (PFMA)
Knowledge of applicable legislation within Unclaimed Benefits and Tracing Section
Knowledge of Government Employees Pension Rules and Legislation
Knowledge of compliance with standard accounting and relevant procedures
Self-management skills
Problem solving skills
Analytical thinking
Time management
Delegation skills
Customer service orientation
Communication skills (written) with the ability to communicate at all levels
Ability to work accurately and independently
Ability to work in a team
Ethical conduct
Deadline driven
Initiative

Experience and Educational requirements:

A recognized three-year tertiary qualification/B Degree/National Diploma in Finance/Accounting (at least 360 credits) with two years appropriate experience within the Finance/ Accounting environment of which at least one year includes exposure in Unclaimed Benefits and Re-Issues (Tracing) or Debt Collection.
Supervisory experience of at least 6 months will be an advantage.
Computer literacy that would include a good working knowledge of Microsoft Office products, which include Word and Excel.
Proficiency in English is a requirement and the ability to speak any of the other official languages in the province (applying for) will be an added advantage.
The applications of individuals currently residing in the respective provinces may receive preference and targeting the geographical area sourced for.

Closing date: 6 June 2023

Should you not hear from us within 14 days, please consider your application unsuccessful