Our client is looking for an Account Manager (Forex Products) to join their team. More details about our client and the role is provided below:

Location: Gauteng - South Africa (Remote/Hybrid)

Company Overview:

We are a dynamic and innovative financial technology company on a mission to transform the forex industry in South Africa. Our focus is on delivering premium support, automation, innovation (including Blockchain), and complete transparency to our clients. We have recently rolled out our new forex product and are experiencing rapid growth. As we expand globally, we value autonomy, agility, and inventiveness in our team to achieve our goal of improving the livelihoods of billions.

Job Summary:

As an Account Manager, you will play a crucial role in our growth by managing client relationships, onboarding new clients, and contributing to the development and enhancement of our forex products. You will work closely with the Sales team, providing support and assistance to clients throughout the onboarding process. Your proactive approach, adaptability, and strong communication skills will be essential in retaining clients, identifying new business opportunities, and driving customer satisfaction.

Responsibilities:

• Conduct in-person visits to clients, assisting with and explaining the onboarding process.
• Handle administrative tasks related to forex transactions.
• Collaborate with the Sales team to onboard new clients and foster existing client relationships.
• Manage multiple forex accounts for individuals and companies.
• Address challenging client requests and escalate issues when necessary.
• Contribute to the development of initiatives to increase customer satisfaction and retention.
• Build strong, trusting relationships with clients, understanding their needs and identifying potential business opportunities within your portfolio.
• Analyze customer success or failure, identify root causes, and provide requirements for product or process enhancement.
• Manage customer activity efficiently and maintain visibility, ensuring timely follow-up to resolve open issues.
• Provide customer support through various channels, including email, phone, online presentations, screen-sharing, and in-person meetings.

Requirements:

• Minimum of 2 years of experience in a client-facing role.
• Ideally possess a tertiary degree in management, finance, administration, or a related field.
• Technical literacy and ability to quickly learn new systems.
• Knowledge and understanding of forex is beneficial.
• Fluent in English with excellent verbal and written communication skills.
• Strong administrative and interpersonal skills.
• Proficient in mathematics with excellent problem-solving abilities.
• Comfortable working remotely as a self-starter.
• Able to thrive within a remote team and effectively communicate with external clients.

What We Offer:

• Results-oriented work environment: Focus on delivering high-quality outcomes rather than fixed working hours.
• Recognition of excellence: We appreciate individuals who make a real impact and reward those who go the extra mile.
• Autonomy and collaboration: We value self-management and encourage collaboration among team members.
• Emphasis on transparency: We foster a transparent and open workplace, encouraging discussions and generating innovative ideas.

Join us now to be a part of our exciting journey as we revolutionize the forex industry and expand our global presence. Apply today with your resume and a cover letter explaining why you are interested in this role and how your skills align with our mission.

Disclaimer
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job. Applicants must have the legal right to work in South Africa without the need for any employment-based sponsorship.The client reserves the right to amend or withdraw this job advert without notice.