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Senior Manager Tribe Support

Employer
Absa Bank Limited
Location
Johannesburg Johannesburg Gauteng, South Africa
Salary
Competitive
Closing date
Apr 30, 2023

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Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Bring your possibility to life! Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Work in high complexity environments to oversee and manage the overall technical strategy & operational planning, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to: • Strategic Partnership, Planning, & Coordination • Business Performance Management, Reporting, Metrics & Analysis • Design & Ideation • Resource Management • Financial Management • People Business complexity is determined by: 1. Customer Impact 2. Number of integration points: o Data o Teams to talk to o Systems o Enabling function o 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms) Job Description Strategic partnership, planning & coordination
  • Lead the strategy planning process for the technical team
  • Leverage strong technical knowledge & understanding to facilitate the strategy development process & to document the technical strategies
  • Guide the technical organization on the strategy planning process, tools, templates & approaches
  • Translate strategy into key delivery milestones (programmes / agile outcomes / other) for the broader business
  • Facilitate the coordination & integration planning of strategic requirements across technical business areas (e.g. Across Multiple CIO's and Customers)
  • Work with project / programme offices to translate strategy into executable plans that include all dependencies, integration points etc. across tech stacks
  • Facilitate, Develop & Coordinate detailed business cases for combined Tech Delivery across the estate
  • Lead all technical project, programme and or strategic input processes to secure SI & BU Funding & overall administration related to strategic plans
  • Provide strategic partnership advisory across technical leadership teams on the technical business strategy, operations and delivery
  • Design & facilitate regular business reviews and associated action planning
  • Design & facilitate the implementation of all strategy cascade and business performance management information delivery across the business
  • Act as the single point of entry for all business issue escalations (customers / other) & take accountability for ensuring their resolution
  • Act as the custodian of technical strategy & policy for the business area
  • Coordinate & facilitate changes in strategy / policy on behalf of the business area & ensure stakeholder alignment for any business area specific changes
  • Realign business & people operations (e.g. reporting, analytics) to any strategic / policy changes across the business
  • Proactively identify risk (strategic & operational delivery, relationship, engagement etc.) for the technical function and provide recommendations for their resolution)
  • Represent the technology function in various strategic forums and management committees where required
  • Provide strategic advisory to the broader organization on the ongoing alignment of people, processes & systems (capabilities) to enable & enhance strategic & operational delivery
Resource Management
  • Work in partnership with the tribe leaders & people function to ensure optimal resourcing for both Run & Change delivery across the business area
  • Manage the technical resource allocation process across the business area (with tribe leaders) & tracking for the business area and provide relevant resource management reporting & analytics for Group initiatives to relevant teams e.g. Group Change, etc.
  • Leverage resource management data & analytics for the ongoing optimization of resources i.e. right people, right roles, right time & shifting overall business area capability to deliver the strategic roadmap over time
  • Manage all resource planning tools & ensure their consistent application across the business area (e.g. Planex, RMS, etc.)
  • Build resource management capability among the leadership team and across tribes to ensure business process improvement and consistently updated data for the business area
  • Contribute to the development & enhancement of strategic resource management tools and processes for the Group (Financial, people etc.)
Financial Management
  • Lead the budgeting process for the technical function in partnership with Finance & Tech Enablement teams
  • Design detailed technical business cases for the budgeting and change council processes (SI & BAU)
  • Consistently monitor budget spend to plan & provide insights & advisory to business areas for effective business decision making & overall course correction
  • Effectively track cost to value of strategic initiatives (including Business as Usual)
  • Leverage tracking insights to enhance the strategic planning & operational planning processes & overall delivery of the business unit
  • In partnership with sourcing, support the Tribe Leaders in commercial negotiations & contracting processes with technical vendors
  • Leverage strong technical expertise & technical contract knowledge to guide sourcing teams & to facilitate the most viable deal structuring for the organization
  • As part of the overall financial management function, track & monitor contract delivery, conclusion & renegotiations
Business performance management, reporting, metrics & analysis
  • Facilitate competitive business decision making through the provision of relevant & accurate business reporting & analytics
  • Design, facilitate & manage all business strategic performance reporting, scorecards, metrics, SLA / OLA & analysis (customer, people, finance etc.)
  • Conduct integrated business performance analysis, leveraging internal & external, local & global datasets, & derive key business insights
  • Provide business insights & guidance to the leadership team on shifts required & key opportunities to be leveraged
  • Document & manage ongoing business delivery to plan linked to this analysis
  • Manage all technical data analytics requirements (define & coordinate) - reactive & predictive - to maintain & support business area competitiveness (market)
  • Design all functional business / office operations management approaches, processes, tools & templates (reporting, regulatory e.g. audit processes, dashboards etc.)
  • Coordinate, facilitate & consolidate all Group Wide strategy & business management requirements e.g. group reporting, regulatory / governance / compliance reporting, audits etc.
  • In collaboration with the people function, align the business & people performance management processes & coordinate that these happen across the organization
  • Act as the single point of contact for all Group related business operations & business performance management requirements e.g. Planex, RMS, Financial Reporting, Magic Orange etc.
  • Build strong business performance management & operations capability across the leadership team
  • Provide ongoing measurement of actual performance to plan (including budgets, business cases, etc.)
  • Prepare key themes, presentations and reviews for the business area (across tribes) including content design, packaging etc.
  • Continuously transform business processes to align with Agile ways of work
  • Deliver the tribe support function & support the alignment of other support functions to deliver the strategy in agile multi-disciplinary teams
Design Thinking & Ideation
  • Lead technical innovation & design processes across the estate
  • Design, leverage & provide innovation tools & processes across the estate
  • Build design thinking capability across tribes & squads
  • Facilitate design thinking & ideation processes across squads & tribes for integrated tech solutioning & improved business processes & performance
  • Lead the implementation of technical Incubators & Accelerators across the business areas
  • Lead the implementation of new & improved business practices and focus areas e.g. automation across the business area & continuously realign people, processes and systems to new ways of work
People (Employees & Customers)
  • Design & Manage all communications across the business
  • Design & lead the delivery of all people engagement processes across the business e.g. towhalls, engagement action plans, strategy cascade processes etc.
  • Oversee the planning & implementation of large customer (internal / external) & employee events (e.g. talent & customer forums
  • Participate in Senior level recruitment for the business area (coordinate, screen, etc.)
  • Conduct proactive (ahead of demand) talent scouting & talent conversations (externally) on behalf of the business area
  • Partner with the people function to coordinate the integration, alignment & execution of performance management (business & people) across the business area
  • Partner with the people function to coordinate & drive strategic capability building across the business area
  • Partner with the people function to design & deliver people specific dashboards and reporting that enable strategic business decision making
Risk, Governance & Compliance
  • Act as spokesperson for the business area in the event of a crisis
  • Act as the crisis coordinator and ensure all crisis teams are mobilized against a defined plan
  • Regularly review risk & compliance profiles of the business unit and provide advisory support across Tribes to mitigate such risk
  • Continuously monitor risk impact of new strategies and plans across the business area
Education Bachelor's Degree: Information Technology Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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