Senior Manager Tribe Support
Bring your possibility to life! Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Work in high complexity environments to oversee and manage the overall technical strategy & operational planning, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to: • Strategic Partnership, Planning, & Coordination • Business Performance Management, Reporting, Metrics & Analysis • Design & Ideation • Resource Management • Financial Management • People Business complexity is determined by: 1. Customer Impact 2. Number of integration points: o Data o Teams to talk to o Systems o Enabling function o 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms) Job Description Strategic partnership, planning & coordination
- Lead the strategy planning process for the technical team
- Leverage strong technical knowledge & understanding to facilitate the strategy development process & to document the technical strategies
- Guide the technical organization on the strategy planning process, tools, templates & approaches
- Translate strategy into key delivery milestones (programmes / agile outcomes / other) for the broader business
- Facilitate the coordination & integration planning of strategic requirements across technical business areas (e.g. Across Multiple CIO's and Customers)
- Work with project / programme offices to translate strategy into executable plans that include all dependencies, integration points etc. across tech stacks
- Facilitate, Develop & Coordinate detailed business cases for combined Tech Delivery across the estate
- Lead all technical project, programme and or strategic input processes to secure SI & BU Funding & overall administration related to strategic plans
- Provide strategic partnership advisory across technical leadership teams on the technical business strategy, operations and delivery
- Design & facilitate regular business reviews and associated action planning
- Design & facilitate the implementation of all strategy cascade and business performance management information delivery across the business
- Act as the single point of entry for all business issue escalations (customers / other) & take accountability for ensuring their resolution
- Act as the custodian of technical strategy & policy for the business area
- Coordinate & facilitate changes in strategy / policy on behalf of the business area & ensure stakeholder alignment for any business area specific changes
- Realign business & people operations (e.g. reporting, analytics) to any strategic / policy changes across the business
- Proactively identify risk (strategic & operational delivery, relationship, engagement etc.) for the technical function and provide recommendations for their resolution)
- Represent the technology function in various strategic forums and management committees where required
- Provide strategic advisory to the broader organization on the ongoing alignment of people, processes & systems (capabilities) to enable & enhance strategic & operational delivery
- Work in partnership with the tribe leaders & people function to ensure optimal resourcing for both Run & Change delivery across the business area
- Manage the technical resource allocation process across the business area (with tribe leaders) & tracking for the business area and provide relevant resource management reporting & analytics for Group initiatives to relevant teams e.g. Group Change, etc.
- Leverage resource management data & analytics for the ongoing optimization of resources i.e. right people, right roles, right time & shifting overall business area capability to deliver the strategic roadmap over time
- Manage all resource planning tools & ensure their consistent application across the business area (e.g. Planex, RMS, etc.)
- Build resource management capability among the leadership team and across tribes to ensure business process improvement and consistently updated data for the business area
- Contribute to the development & enhancement of strategic resource management tools and processes for the Group (Financial, people etc.)
- Lead the budgeting process for the technical function in partnership with Finance & Tech Enablement teams
- Design detailed technical business cases for the budgeting and change council processes (SI & BAU)
- Consistently monitor budget spend to plan & provide insights & advisory to business areas for effective business decision making & overall course correction
- Effectively track cost to value of strategic initiatives (including Business as Usual)
- Leverage tracking insights to enhance the strategic planning & operational planning processes & overall delivery of the business unit
- In partnership with sourcing, support the Tribe Leaders in commercial negotiations & contracting processes with technical vendors
- Leverage strong technical expertise & technical contract knowledge to guide sourcing teams & to facilitate the most viable deal structuring for the organization
- As part of the overall financial management function, track & monitor contract delivery, conclusion & renegotiations
- Facilitate competitive business decision making through the provision of relevant & accurate business reporting & analytics
- Design, facilitate & manage all business strategic performance reporting, scorecards, metrics, SLA / OLA & analysis (customer, people, finance etc.)
- Conduct integrated business performance analysis, leveraging internal & external, local & global datasets, & derive key business insights
- Provide business insights & guidance to the leadership team on shifts required & key opportunities to be leveraged
- Document & manage ongoing business delivery to plan linked to this analysis
- Manage all technical data analytics requirements (define & coordinate) - reactive & predictive - to maintain & support business area competitiveness (market)
- Design all functional business / office operations management approaches, processes, tools & templates (reporting, regulatory e.g. audit processes, dashboards etc.)
- Coordinate, facilitate & consolidate all Group Wide strategy & business management requirements e.g. group reporting, regulatory / governance / compliance reporting, audits etc.
- In collaboration with the people function, align the business & people performance management processes & coordinate that these happen across the organization
- Act as the single point of contact for all Group related business operations & business performance management requirements e.g. Planex, RMS, Financial Reporting, Magic Orange etc.
- Build strong business performance management & operations capability across the leadership team
- Provide ongoing measurement of actual performance to plan (including budgets, business cases, etc.)
- Prepare key themes, presentations and reviews for the business area (across tribes) including content design, packaging etc.
- Continuously transform business processes to align with Agile ways of work
- Deliver the tribe support function & support the alignment of other support functions to deliver the strategy in agile multi-disciplinary teams
- Lead technical innovation & design processes across the estate
- Design, leverage & provide innovation tools & processes across the estate
- Build design thinking capability across tribes & squads
- Facilitate design thinking & ideation processes across squads & tribes for integrated tech solutioning & improved business processes & performance
- Lead the implementation of technical Incubators & Accelerators across the business areas
- Lead the implementation of new & improved business practices and focus areas e.g. automation across the business area & continuously realign people, processes and systems to new ways of work
- Design & Manage all communications across the business
- Design & lead the delivery of all people engagement processes across the business e.g. towhalls, engagement action plans, strategy cascade processes etc.
- Oversee the planning & implementation of large customer (internal / external) & employee events (e.g. talent & customer forums
- Participate in Senior level recruitment for the business area (coordinate, screen, etc.)
- Conduct proactive (ahead of demand) talent scouting & talent conversations (externally) on behalf of the business area
- Partner with the people function to coordinate the integration, alignment & execution of performance management (business & people) across the business area
- Partner with the people function to coordinate & drive strategic capability building across the business area
- Partner with the people function to design & deliver people specific dashboards and reporting that enable strategic business decision making
- Act as spokesperson for the business area in the event of a crisis
- Act as the crisis coordinator and ensure all crisis teams are mobilized against a defined plan
- Regularly review risk & compliance profiles of the business unit and provide advisory support across Tribes to mitigate such risk
- Continuously monitor risk impact of new strategies and plans across the business area
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