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Root Cause Analyst

Employer
Absa Group
Location
Johannesburg Johannesburg, Gauteng Gauteng, South Africa
Salary
Competitive
Closing date
Apr 6, 2023

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Analyse closed complaints data using verbatim analysis to derive trends and insights. Attend to reporting and business engagements and collaborate with business to reduce the top trends.

The candidate will have advanced excel skills and excellent command of the English language as well as being a skilled report writer. The role involves analysing data from Salesforce System, relating to closed complaints and deriving the trends and insights from this data. The candidate will need to undertake verbatim analysis on the data and classify the results into the themes or sub types and then capture the results into a cohesive report.

The Root Cause Analysis function is independent and sits outside of business. The reporting scope is for the Group Top 5 complaints and the incumbent must be able to cross collaborate through all levels of the organization.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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