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Customer Experience Professional with Italian

Katowice Katowice, śląskie śląskie, PL
Closing date
Apr 26, 2023

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Job Role
Contract Type
Full Time
Customer Experience Professional with Italian

Miejsce pracy: Katowice

Your responsibilities

  • Validation and order entry of customer purchase orders within defined target
  • Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion etc)
  • Covers order scheduling according customer specific requirements as well as internal stock availability
  • Set up, document and maintaining the order entry process for assigned customers
  • Acts as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end-to-end cycle
  • Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and other internal departments
  • Performs regular backlog management reporting to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
  • Supports revenue maximization activities (pull-in's, drop ship, expedite requests) and partners with the demand & forecasting teams to ensure a smooth end of month/quarter closure activities not for 2c
  • Getting familiar with existing documentation and managing the existing documentation as well as keeping it up to date (Value Stream Maps, SOPs, Transition checklists, RASIC and other). Identification of blind spots and potential risks
  • Supports Supervisor in transition planning which includes i.e. preparation of the KT agenda, introduction to transition team and to the sending site, participation in regular catch up calls
  • Actively takes part in shadowing during the visit at the sending site - reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog
  • Identification of ERP system/version used at the sending site and its initial analysis. Takes part in ERP migration - where applicable
  • Supports SAP, Salesforce, InContact and any other necessary system implementation and use
  • Builds professional relationship with the counterparts and related functions
  • Sharing the knowledge gathered during the KT at sending site with the receiving team

Our requirements

  • High School Diploma required; Bachelor's degree appreciated
  • Business fluent in written and spoken English, other European languages represent a plus
  • 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
  • Italian at least at B2 level
  • 0-2 years of experience with reporting, knowledge transfer and/or coaching experience
  • Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
  • High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
  • Process documentation skills
  • Six sigma knowledge is a plus
  • Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools
  • Experience with Customer tools/portals perceived as a plus
  • Incoterms & special Trade and Compliance knowledge including applicability and exceptions is a plus
  • Financial understanding of the OTC process is a plus
  • High level of customer orientation
  • Excellent written and spoken communication skills (phone, mail, email)
  • Ability to build relationships and networks in a virtual team environment
  • Strong team player with the ability to take ownership and follow-through
  • Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
  • Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative
  • Self-motivated with assertive communication skills, positive and result oriented attitude
  • Well organized with good time management, result oriented

What we offer

  • Possibilities to grow within the newly built structures of Honeywell, helping you to reach your goals and beyond
  • Comprehensive induction, ongoing training, and development to set you up for success
  • International career opportunities to help you grow your career with us
  • City center location in Katowice at Zelazna 4, modern and comfortable office building (Benefits of Office building), as well as great commute
  • Benefits to support your work and life balance, such as Multisport card, access to psychologist, lawyer, financial adviser, medical care, etc.
  • Multinational team of great thinkers, dreamers, and innovators, helping you and organization to thrive
  • Immigration support for you so you do not have to navigate bureaucracy on your own
  • Bi-annual performance reviews so you always know how you are doing
  • In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
  • Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses - Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies - are leaders in their respective industries, driving solutions that make people's lives better every day. Chances are that there are Honeywell products all around you right now.

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