Company Description

Publicis Groupe Africa : a full-service award-winning global agency

Reporting to : Group Account Director / Client Service Lead

Mandatory requirements

The Account Manager role is based in the Silverstream Offices and the requirement is that the incumbent be based in office, 5 days a week.

We are currently on a lookout for an Account Manager that is passionate about digital, brand building, strategy, and memorable campaigns and in doing so, build strong relationships with both our clients and internal agency stakeholders.

The incumbent of the role is required to use their expertise in support of processes and managing of driving excellence.

The Account Manager is responsible for:

• Management of client expectations and service delivery by being a focal point for day-to-day interaction
• Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard
• Have direct contact with the client daily and foster a solid relationship
• Be consistently responsive and accessible to your client and team at all times
• Have tough and honest conversations with your client to enable your team to deliver excellence and to create trust
• Have an excellent relationship with clients where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required
• Can manage all kinds of personalities and always strive to get the best out of each individual
• Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality
• Ensure status is consistently up-to-date and correct
• Ensure that all meetings have thorough agendas, driving a productive outcome
• Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings
• Create timing plans for all jobs and campaigns to drive delivery
• Always know the status of each job in the system
• Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
• Manage tight deadlines while adhering to processes
• Seamlessly manage multiple stakeholders across multiple clients under the guidance of your Business Lead
• Take full ownership of every job that comes through you - ensure that every job is measured against client requirements, agreed strategy and on-brand
• Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
• Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system - this might be a timing impact, it might be a strategic impact, it might require more work on other elements / jobs
• Maintain the integrity of the creative strategy and work throughout the campaign
• Communicate with excellence, maturity and intent when writing or speaking
• Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job
• Have an opinion and be solution-orientated
• Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required
• Ensure that your billings are completed by billing cut off each month
• Ensure that client CEs are approved before any supplier POs are raised
• Ensure that the right people have approved all work before it is sent to client
• Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned
• Keep abreast of what is happening in the market (broad communication trends and client competitor work) to add additional value to your client's business
• Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication
• Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team
• Join in the agency culture to build strong relationships across the business

Qualifications

Experience

• Marketing qualification essential
• 2-3 years' experience in Account Management
• Experience in the automotive industry
• You must have experience running jobs, projects and campaigns from start to finish with little senior support
• Experience on Chase is preferred
• Financial & budget management experience is preferred
• Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication

Personal Profile

You must be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential:

• Highly organised
• Multi-tasker
• Easily self-manage
• A team player
• Enjoy working under pressure
• Working independently and collaboratively with key team members
• Hungry to learn and grow and always willing to try something new
• Thrive in an ever-changing environment
• A passion for storytelling
• A keen eye for detail and a drive for perfection
• Deadline awareness and ability to handle all kinds of pressure
• Taking initiative and ownership of your projects, never be a paper-pusher!
• Pro-actively solving problems
• An acute sense of responsibility and accountability
• Cool, calm, and optimistic
• Enjoying the thrill of a challenge
• Motivated by a desire to add value to your clients' business
• A sense of humour
• Celebrate the small stuff

Additional Information

Please note that only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after submitting your application, please consider your application as unsuccessful

Publics group is proud to be an Equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity plan. All appointments will be based on Qualifications, experience and best fit but preference will be given to all affirmation action candidates or designated groups.