Position Personal Banker
Business Unit Branch Banking
Reporting to Branch Manager/ Deputy Branch Manager
Responsibilities 1. Account Opening & Maintenance:
âœ' Run the processes for account opening, account maintenance & account
closure related formalities as per YBL process
âœ' Handle customers' enquiries and instructions, whilst ensuring that the
Bank's delivery standards are met in achieving total customer satisfaction. e.g.
timely checking of account opening documentation, opening of Accounts etc.
âœ' Ensure adherence to process & documentation standards
(e.g.,forms/checklists, welcome calling, approvals, etc.)
âœ' Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
where required
âœ' Maintain strict vigilance on the quality of forms and documentation
provided
âœ' Ensure timely follow up with Sales RMs of all BUs for resolution of any
outstanding deferrals.
2. Transactions Related:
âœ' Ensure proper scrutiny of all transactional documents submitted by the
customer vis--vis branch checklist to ensure all that all necessary documents
are submitted by the customer.
âœ' Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations
âœ' Ensure strong monitoring of all transactions
3. Service & Quality:
âœ' Ensure that all people, process, data & systems in the branch are well
attended to deliver consistent & superior levels of service to all customers.
âœ' Ensure that adequate records & data pertaining to customer queries and
complaints is maintained & analysed for achieving greater process efficiency
âœ' Ensure daily / weekly monitoring & analyses of various data points &
reports that have bearing on Customer Service & process adherence.
âœ' Play a pro-active role in new products, processes or systems roll out
impacting the clients
âœ' Coordinate with relationship managers and meet / interact with key clients
on a periodic basis to stock take on service levels and customer satisfaction.
âœ' Ensuring collection of CSS forms on periodic basis and sent to NOC.
âœ' Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed
set quality parameters conforming to the standards.
4. Audit & Compliance:
âœ' Responsible to follow all process, policies as per guidelines & audit rating of
the branch
âœ' Ensure comprehensive compliance with all internal, regulatory and
statutory requirements as relevant for various product and services from a
branch perspective
âœ' Attend to any audit findings and resolve them immediately as applicable
5. Others:
âœ' Maintain highest levels of discipline (punctuality, attendance, grooming
standards etc) in the office
âœ' Ensure timely escalation of issues that is impacting business and possible
solutions to address the concerns to the BSDL.
âœ' Manage Local Vendors /agency relationships to ensure smooth execution of
transaction
âœ' Responsible for Branch upkeep & maintenance and control over the cost
âœ' Must be thorough with banking processes, regulations & guidelines across
âœ' retail products.
âœ' Comply with bank policies and procedures to ensure safety and security of
bank's and customer's assets
Expected
Candidate
Age: Minimum 21 to Maximum 28 years
Profile
Education:
âœ' Graduate, (Post Graduate preferred)
âœ' AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an
added advantage

Skills: Account Opening, Maintenance, Branch Banking, Customer Satisfaction

Experience: 1.00-6.00 Years