Corporate CRM Programme Manager

Knutsford

As a Barclays Corporate CRM Programme Manager this is an exciting opportunity where you'll be responsible for creating, evolving, prioritising, delivering & communicating the Corporate Salesforce strategy/ roadmap. Overall Programme management & governance, accountable for Technology delivery & roll out, applying processes, methods, knowledge, skills and experience to manage delivery, execution risk and ensure F2B project outcomes are delivered in line with expectations.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to

business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Projecting managing medium and large-scale projects, from inception through to delivery, providing transparency on delivery, issues and decision making
• Ensuring steady governance over the projects and effective stakeholder engagement and involvement in the programme.
• Producing comprehensive project documentation, including project plan/ milestones, business requirements, process flow diagrams and management/ project status reporting.
• Working closely with key Front Office, Middle Office/Operations, Compliance and Technology stakeholders to obtain comprehensive business requirements.
• Gathering development and testing estimates and include these in formal project plans.
• Operating closely with the bank staff on release planning of projects.
• Certifying tasks are carried out in accordance with risk and control guidelines and all necessary Barclays Change Standard.

What we're looking for:

• Ability to prepare professional reports and documentation for meeting forums, including accurate documenting of meeting minutes and meeting facilitation.
• Knowledge and experience of e2e project lifecycle management within financial organisations with excellent attention to detail and organisational skills.
• Excellent communication skills with the ability to liaise with business and IT stakeholders at all levels of the organisation.
• Understanding and experience of agile projects including spring planning and management.

Skills that will help you in the role:

• Experience in Salesforce in Financial Services industry (Front Office and Client Servicing Departments)
• Knowledge in Salesforce Servicing Cloud and Einstein Analytics
• Exposure to Salesforce API integrations

Where will you be working?

The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It's the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance.

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