As one of the world's largest networks of audit tax and consulting firms RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market globally. This vision touches everything we do motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact then RSM is the place for you.

About the job

Responsible for contributing to the cash flow process and supporting the mitigation of risk by monitoring aged debt. As a team our collective aim is to ensure we deliver a client centric service that supports the ambition to become first-choice adviser to middle market leaders.


Core Credit Controller responsibilities

• Proactively engage with clients and internal stakeholders to drive the timely collection of outstanding fees whilst delivering high level client interaction and service
• Continually improve lock up/DSOs and assess identify and manage exposure risk
• Utilise all communication tools available to manage your client portfolio (predominantly verbally). This will include monthly review meetings with internal list holders (combination of virtual and face to face)
• Take responsibility for a dedicated portfolio which may include a number of offices and service types. This will require effective time management to meet deadlines KPI's and service level agreements that contribute to ensuring a successful credit and risk function in the professional services sector
• Achieve cash collection target whilst reducing aged profile. Mitigating bad debt and having the required knowledge to organise insolvency procedures where unavoidable

About the ideal candidate

• Proficient communicator able to demonstrate effective and successful soft skills whilst maintaining the upmost of professionalism and client service
• To adopt the appropriate communication style best suited for our varied client base
• Time managed organised and be used to working in a KPI and SLA environment
• Cultivate successful working relationships with stakeholders (often very senior within the organisation) and feel confident to hold direct meetings with them
• Confident in working with and demonstrating the various in house reports that support the role
• Flexibility to support colleagues and other departments when required which requires methodical and accurate attention to detail (ie cash allocation)
• Co-ordinate dispute resolution negotiation/mediation identify risk and take action accordingly
• Will be using Outlook Excel TEAMs intranet reports and in house collection system

Flexible Working

At RSM we work hard to create an environment where our people can make a difference - to themselves their career their teams and to the success of our firm and clients. We support all our people to work flexibly to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.

Diversity and Inclusion at RSM
At RSM we want to create a strong sense of belonging so that people of all identities backgrounds and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background experience and perspective in our own teams so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
At RSM we work hard to create an environment where our people can make a difference - to themselves their career their teams and to the success of our firm and clients. We support all our people to work flexibly to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.