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Operational Resilience Manager

Intercontinental Exchange, Inc.
Borough, South East London, United Kingdom
Competitive Salary
Closing date
Mar 20, 2023

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Job Role
Contract Type
Full Time
Job Purpose

To oversee and co-ordinate the various aspects of ICE Clear Europe's ("ICEU") operational resilience framework. As a financial market infrastructure providing clearing services to several ICE exchanges and approximately eighty Clearing Members, clearing over five million derivative contracts daily across several asset classes, ICEU's resilience to and recovery from service disruption events is of vital importance.

The role will report to and work closely with ICEU's Chief Operating Officer, will require extensive engagement and co-ordination with members of ICEU's Senior Management Team, critical first line teams such as Risk, Treasury and Operations, the second line risk team and with wider ICE group functions such as Technology, Information Security, Business Continuity and Vendor Management.

The role will co-ordinate and oversee the routine review of certain ICEU policies and procedures, the planning, co-ordination, execution and documentation of testing exercises, reporting results and proposed enhancements to ICEU's Senior Management and Board and engaging, where appropriate, with ICEU's regulatory authorities.

  • Co-ordinate and contribute to routine reviews of related ICEU policies and procedures, such as Operational Risk & Resilience, Business Continuity and Disaster Recovery, Outsourcing, Recovery and Wind Down. This will include presenting proposed changes to relevant governance forums such as ICEU's Executive Risk Committee and Board.
  • Support first line teams to ensure that business continuity plans across ICEU are aligned to policy requirements and best practice.
  • In co-ordination with Operations, ensure that incident management procedures are understood and embedded across ICEU.
  • Organise, plan and develop the ongoing programme of resilience testing, including physical exercising of business continuity and disaster recovery arrangements, crisis management and scenario-based theoretical exercises.
  • Co-ordinate ICEU's participation in regulatory-led or industry-wide exercises.
  • Document test results, lessons learnt and articulate any new risks and vulnerabilities identified, as well as developing and executing mitigation plans.
  • Routinely engage with ICEU's senior management, governance committees and Board regarding test results, conclusions and areas for enhancement.
  • Provide support to the COO/CTO on oversight of relevant IT outsourcing arrangements, including ensuring appropriate measures of performance are in place.
  • Assist first line teams with risk assessments of third party service providers and associated resilience testing.
  • To perform critical reviews of the overall framework, in liaison with second and third line risk teams, in order to propose and drive enhancements where appropriate, in line with industry best practice.
  • Co-ordinate annual reviews of the framework to ensure that important business services, impact tolerances and test scenarios remain appropriate for the business, and that dependency mapping is adequately documented.
  • To engage with ICEU's regulatory authorities where appropriate.

Knowledge and Experience
  • Experience in a similar resilience role within the financial industry.
  • Knowledge of regulatory policies relating to operational resilience and third party risk management.
  • Demonstrable track record in delivering resilience-related enhancements.
  • Experience in reporting to Executive and Board-level committees.
  • Ability to work collaboratively to influence and deliver enhancements.
  • Strong written and verbal communication and presentation skills required.
  • Strong academic record including a relevant degree.


This role offers work from home flexibility of up to 2 days per week.

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