Person Specification

• You will have a Baccalaureate qualification
• Proficient in written and spoken German and English
• Strong and confident telephone manor.
• Good interpersonal skills with the ability to work as a member of various teams.
• Curious, willing to learn and showing a challenging conventions spirit.
• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
• Ability to organise and prioritise and plan workload to meet deadlines.
• Demonstrated personal integrity: doing what they say they'll do when they said they'd do it.
• Personable, able to develop rapport easily and build relationships across and outside Hiscox.
• Great Customer Focus.
• Results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical to success.
• Experience in commercial negotiations is advisable being patient and respectful to our clients and then professionally firm and determined to recover debts.

Professional

• Experience of working in an office environment, ideally in a multinational and multi lingual environment. This could include work experience as part of a training programme but is not essential.
• Experience in credit control/ account receivables/ order 2 cash is an advantage.
• Evidence of an interest in a career in administration, insurance or operations is required.
• Good computer skills including Microsoft Outlook and advanced Excel skills.
• Finance knowledge on the customer side is a plus.
• Ability to understand the operations model for the business area and company vision.
• Ability to challenge conventions to increase efficiency and quality of operational support.
• Ability to take ownership of operational problems and apply logical thinking to resolve them.
• Ability to think broadly around issues and see the bigger picture.
• Ability to make timely decisions that impact service delivery.
• Ability to focus on making an impact in the area displayed by an eagerness to make a difference, even under pressure.
• Ability to work with colleagues to deliver quality and service improvements.

What you should be aware of

The team support our business across Europe and we work in English, Dutch, French, Spanish, Portuguese and German. Your contacts will be with other Hiscox employees and customers so your foreign language skills need not be "mother tongue" but you will need to be able to speak, read and write with confidence for the specific country you will work with.

Career Progression

In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of the European team in Lisbon and the overall growth of Hiscox Europe. In the longer term you could move into a senior role, as the Shared Services Centre grows or into a more specialist professional role as the service develops.

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About Hiscox

Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd's market in 1901. We employ over 3000 highly professional staff, have offices in 11 countries and customers all over the world.

Any business is only as good as the people it employs, and we employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.

The Role

The main objective of this role is to support our country teams in managing their Credit Control by providing an efficient and high quality credit control service. The Credit Controller should be the intermediary, support our brokers and clients by providing them with all relevant information, delivering it in a timely manner, facilitating and explaining whenever needed our procedure and general insurance guidelines.

Key Responsibilities

• Print, process and dispatch standard letters and emails as required.
  
• Accurate, timely and efficient data entry and quality checking of cash receipts as per Hiscox standards including give support to data cleansing and mass change processing projects.
  
• Delivers exceptional service standards/KPI's and maintain the relevant data updated.
  
• Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
  
• Participate in the implementation of continuous improvement or change project work and processes.
  
• Undertake ad hoc reports and projects to develop the credit control service across Hiscox and improve, standardise and automate processes where possible.
  
• Manage and run the direct debt process, to reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage a small brokers portfolio.
  
• Distribute monthly statements and correspondence of overdue accounts to our clients and resolve any questions so that open items are settled promptly .
  
• Resolve queries from underwriters and queries from brokers by e-mail, letter and phone.
  
• Reconcile bank transactions with Finance Department.
  
• Support new staff training and actively participate on new tasks transition.
  
• Apply different procedures depending on the brokerage scheme, product or exceptions, such as:
  
• Recovery by mail, email, phone or fax;
  
• Negotiation of payment terms;
  
• Notice insured;
  
• Management of notice impact;
  
• Constitution of the debt issue for the collection company subcontractor or judicial officers;
  
• Dealing with customers complaints and complex system issues (e.g. EDI, UAT).
  
• Collect premiums and cover a portfolio of brokers and partners (banks, mutual funds), according to various stimulus patterns related to the nature of contracts or the intermediaries.
  
• Ensure each charge of recovery is to lower outstanding portfolio while maintaining a business relationship and a high quality service to our partners.
  
• Analysis of Ageing report and own portfolio.
  
• Responsible for: Premium Collections, commissions payments, refunds and other overpayments.
  
• Impute regulations in the computer system: treatment of unpaid, in charge of each step of the procedure and clearance of outstanding financial movements..
  
• Find proactive approaches to ensure regulatory, tax, corporate and compliance requirements are met when applicable.
  
• Maintain and update Process documentation and tasks Log.
  

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