Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis & predictive modelling techniques. In addition, responsible for developing monitoring & tracking management information (MI) of strategies & developing reports to highlight trends to management within the Portfolio.

Strategy Design & Analysis

Develop data driven strategies within Retail Customer Value Management (CVM) team, including :

• Liaise with relevant stakeholders in order to identify & select an appropriate data sample;
• Source data on (e.g.) overall performance & point in time status on customer's accounts / credit history, from various data sources;
• Consolidate data in a logical manner;
• Identify data anomalies / trends & investigate possible causes;
• Develop several alternative profitability strategies based on an analysis of data & risk criteria available.

Produce detailed report CVM & portfolio Management Team on strategy design, including :

• Indicate data sample used, possible data exclusions & reasons of exclusions;
• Document strategy design methodology;
• Document possible alternative strategies & their impact on the business.

Obtain buy-in from all stakeholders by communicating strategy.

Present strategy within CVM monthly meeting to stakeholders.

Liaise with CVM capability team to ensure strategy is correctly implemented & timelines are within acceptable standards.

Execute unit testing to ensure proposed strategy is correctly implemented in credit scoring systems.

Continually benchmark current strategies against mandated risk criteria & industry standard & best practice benchmarks.

Secure approval from relevant governance structures, including sign-off control processes.

MI Production

Produce & analyse monthly MI, to provide insightfuls to support data areas of potential concern & develop remedial action plans.

Produce strategy review documentation that shows relevant performance of comparative acquisition & existing customer strategies.

Produce ad-hoc analysis reports on specific credit, campaign or collections issues.

Actively manage & improve risk-based profitability of new applications as measured in terms of interest income, & Return on Credit Risk Economic Capital.

Communicate with members of the respective Strategic Business Units (SBUs) to ensure speedy adoption of strategy development & revisions.

Communicate analytical results.

Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes.

Liaise with operational areas to ensure strategies are working optimally.

Ensure all strategies comply with Bank'scredit risk policies & framework.

Customer Complaints Management

Investigate & resolve all unresolved customer complaints escalated for final decisioning. Provide prompt & clear feedback to source of complaint.

Reconsider all declined applications that have been escalated to CVM Credit Risk portfolio for further consideration. Refer all complex matters that need more investigation to the Head:CVM.

Experience Required:

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

• B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
• No criminal record

Education:

• 3 years' experience is required, in data analysis utilising a standard statistical package such as SAS.
• 1 year experience in SAS Advanced programming for statistical analysis & manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
• SAS Programming.
• Problem Solving.
• Strong understanding of key credit risk metrics.
• Project Management experience.
• User Acceptance Testing.
• Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution & resulting performance.

If you are looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, apply today.

As we strive towards a high-performance culture, our key objectives are to value and build diversity both internally and externally and preference will be given to employment equity candidates.

If you have not received a response to your application in 15 days please consider your application unsuccessful.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised