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Platform and Digital Enablement Consultant E

Employer
FirstRand
Location
South Africa East London, Province of Eastern Cape ZA, South Africa
Salary
Competitive
Closing date
Mar 23, 2023

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
About us, purpose, experience and qualifications

about us
  • make a promise
  • be deeply invested
  • value our differences
  • build trust, not territory
  • have courage
  • always do the right thing
  • stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank's Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options

experience and qualifications
  • Minimum Qualification - NQF 4 Qualification
  • Experience - 1 to 3 years' experience in a sales and customer interaction role preferably within a financial services industry
  • Additional Knowledge - Technical knowledge in the usage of devices (laptops, smart phones, tablets)
  • Person must not be an unrehabilitated insolvent

Additional information and responsibilities

additional requirements
  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
  • No Referral plan is assigned to this job

responsibilities
  • Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Address customer needs in order to meet or exceed customer expectations
  • Build and maintain stakeholder relationships
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Act responsibly with work related resources to contribute to cost containment
  • Maintain Self Service Devices to ensure optimal availability to customers
  • Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team

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