This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Account Manager

We're looking for a bright Account Manager to join our team in Brussels. You'll manage relationships and increase stickiness with Adyen's existing client base in Belgium. This will be done by regularly reaching out to these merchants to identify commercial opportunities, such as additional services like international payment methods, fraud management services, point-of-sale opportunities. With a commercial & strategic mindset and a hands-on approach, you'll drive the growth of international medium-sized Belgian companies.

What you'll do

As a part of our Account Management team, you provide the best experience to our portfolio of mid-sized, fast-growth merchants. As an Account Manager, you'll provide advice, answer burning questions, and do everything in your power to set them up for success. Here are just a few of the cool things you'll do:

• Accelerate product adoption. You'll set new merchants up for success.
• Consult and train. You'll work closely with merchants and help them solve complex challenges. You'll show them how to get the most out of the Adyen platform. You use and analyse data to give advice and upsell.
• Demonstrate value, drive growth, show impact. You'll make sure payments are part of a merchant's success story, identifying optimisations and detecting new growth paths.
• Take our Account management practices to the next level. You'll manage time-sensitive, cross-functional initiatives, and challenging projects to improve our current way of working in a fast-paced, highly entrepreneurial environment with high autonomy.

Who you are

• You're sympathetic, an altruist, a helper. You genuinely enjoy human interaction and talking to people. You love to ask questions, define the Why before developing the How. Together with your team, you look for solutions and strategies.
• You're a natural-born networker with high energy, a self-starter who puts others first. Your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or an online meeting.
• You love tech. Words like "APIs," "integration," "logs," or "database" make you feel warm and fuzzy inside.
• You have 1-5 years relevant work experience under your belt. This may mean that you've had a commercial role before or worked in a similar industry. Think account management, technical support, sales, or consultancy. Experience in the payments industry is not a must, but a willingness to learn is key.
• You're analytical and data-driven. You like making recommendations based on data, and numbers don't scare you.
• Fluent in Dutch, French and English.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Brussels.