We are part of the investigator payments group in EMEA, which is part of a global team including Asia and North America. Our purpose is to ensure we pay our investigator sites on time, accurately and as efficiently as possible. We are measured on our payment cycle times and work closely with various stakeholders who can influence the end to end process.

SUMMARY

Under supervision, provide support enabling the accurate and timely payment administration to our network of project sites. Perform duties in accordance with Quintiles Finance Standard Operating Procedures (SOPs), Sarbanes-Oxley Controls and Unit Service Level agreements (if applicable).

RESPONSIBILITIES

• Managing a portfolio of projects and providing oversight on the entire process. Ability to form remote relationships with colleagues across the globe, consider indirect influences on your work and manage these.
• Highlighting aged invoices and financial risks - give reasons why for any delays
• Data quality control, ensuring batches are scheduled as per contracts and meeting the budgets
• Project reconciliations
• Payment cycle target trending - ensuring the studies are meeting the target for each step in the payment cycle
• Providing high level of customer service to internal project teams and assisting them in any project related issues by finding resolution. Ability to influence others and ensure that key actions are taken
• Track and report metric data flagging nonstandard issues to project teams / line manager
• Provide assistance to other team members as required, to ensure the group meets targets.
• Check that appropriate approvals are obtained for set up and payment process.

• Provide support and participate in teams handling various routine tasks. • Provide standard reports and run KPI for the project teams

• Perform other duties as assigned.
• File appropriate documents.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Good Analytical skills to interrupt data/metrics and drive actions
• Strong organisational skills
• Ability to work within procedures
• Ability to work within deadlines/under pressure
• Able to resolve problems
• High level of accuracy
• Strong communication skills both written and verbal
• Knowledge of Microsoft Office applications
• Attention to detail
• Strong team player
• Not afraid to take responsibility and lead by example
• Good quality IT technical skills will be required to learn the Siebel system in use

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• High School diploma with 3 years' experience; or equivalent education, training and experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com