The consultant will be required to perform multiple functions across multiple products including Offshore investment products as well as Model Portfolio administrative tasks. The incumbent will be required to deliver an effective service to internal and external clients with regards to team functions. These functions include instruction-handling, quality control, relationship-management, compliance responsibilities, risk management and controls, query-handling, and all other related functions.

Internal business analysis and reporting:

• Daily, weekly and monthly reporting that will include:
• Queue age analysis in line with SLA
• Analysing of Query reporting
• RAC reporting
• Cat II IFA reporting (Model Portfolio)
• Internal Control reporting including changed bank accounts, floor limits and third party payments

Specialist functions that will include the following:

• Offshore: Provide a holistic service to advisors and their assistants by forming part of a central team dealing with all relevant requests,
• Quality checking/screening, queries, rejections, escalations, and reporting which entails telephonic and written communication as well as possible face to face interactions with advisors and their assistants
• Model Portfolios: Provide a holistic service to Retail Asset Consultants that manage Model Portfolios on behalf of their clients as well as IFA's with a FAIS Cat II license managing Model Portfolios for their clients.
• Managing and controlling restructures, rebalances and fund replacements including the relevant communication, monitoring, and reconciling of requests/instructions. It will also include managing and controlling any bulk requests for Model Portfolio restructure and rebalances by managing the client's expectations and monitoring progress of script processing
• Building and maintaining relationships with all clients
• Building and maintaining relationships with all service providers - including administration platform as well as foreign exchange and banking services
• Building and maintaining relationships with internal clients such as all regional sales teams, domestic compliance team as well as the offshore compliance team
• Proactive communication, telephonic and/or e-mail keeping clients informed regarding any activity around their queries and requests
• Checking and calculating of complex backdates calculations
• Support to Advisor and Client service teams when required
• Liaison with Data management and reporting team
• Web support
• Providing training to advisor assistants as well as sales associates

Technical Knowledge and Experience:

• Minimum of 5 -7 years industry experience, particularly in the LISP environment
• 3-year relevant Bachelor/Commercial degree will be an advantage
• Advanced Excel (including pivot tables, macros) and other reporting tools
• Business Analysis qualification an advantage
• In depth experience and insight to investment management Model Portfolio offering. The associated processes, business rules and legislation

PLEASE NOTE: My client is very specific as to their requirements. Only candidates with the suitable experience and qualifications will be contacted.