• 12 month fixed term contract
• Based in Britomart
• Monday to Friday

When it comes to banking, it's a great customer experience that separates the successful from the unsuccessful. Westpac NZ leads the market with some great innovative banking products, and we continue to enhance our customers' experience with next generation banking.

Mō te Tūranga | About the role

As an International Operations Consultant you will be responsible for delivering seamless Customer Service and Back Office support.

This role will see you interact with several internal and external parties, so your ability to engage and influence will be important to your success. Equally important is your well-developed problem-solving skills needed to resolve day to day reconciliation/ investigation and bank account balancing activities.

This is a multifaceted role that will require someone to have exceptional attention to detail, the ability to work under pressure and to tight deadlines while managing a high volume of work. Ideally you have a strong working knowledge of payments and experience from within a financial services company.

Na tōu rourou | What will you bring?

An understanding of Retail Payments and ideally have hands on experience of processing high volumes of incoming and outgoing payments over customer accounts.

• SWIFT experience is preferred but not essential.
• Work within a multi skilled environment that requires the incumbent to become proficient in performing all roles within Payment Operations.
• Proven experience in banking and finance industry
• Ability to work collaboratively and a genuine desire to help
• Self-starter with strong communications skills
• Attention to detail and a can-do attitude
• Intermediate computer skills

Key operational responsibilities will include:

• Processing of incoming and outgoing SWIFT payments.
• Reconciliation and Investigation of unprocessed payments.
• Timely response to queries from internal and external customers.

Nā mātou te rourou | What you will get

At Westpac, our mission is to have Aotearoa New Zealand's best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work. Along with this, we offer a range of benefits including:

• 4 weeks standard holiday 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications, and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Tono inaeanei! | Apply now!

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