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Telephone Account Manager - Commercial

1st Choice Staff Recruitment
Milton Keynes, Buckinghamshire, United Kingdom
Competitive Salary
Closing date
Jan 26, 2023

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Job Role
Contract Type
Full Time
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Telephone Account Manager - Commercial

£25,000 - £28,000 per annum + commission

Hours: 37.5 hours per week - Monday to Friday, 9am - 5.30pm

Hybrid or 100% remote

**Fantastic benefits package**

Our FTSE 100 client is seeking a Telephone Account Manager to join their highly successful and reputable company based in Milton Keynes.

This is an exciting opportunity for a self-motivated and passionate individual to be part of a team who is genuinely enthusiastic about demonstrating return on investment and providing value to a range of customers.

Working as part of the Account Management team, you will manage a designated account base day to day and to achieve activity, growth and customer satisfaction target through identifying sales opportunities, prospecting for new business, delivering excellent service and proving value to maximise the retention of existing accounts and spend.

The role:

Proactively contacting a high-volume, existing account base to establish, build and maintain business partnerships via phone & video
Contact existing customers and recommend enhancing products to meet their needs
Ensure continuing levels of customer satisfaction by proactively making retention calls
Liaise closely with your field based Account Manager to meet the customers’ expectations
Identifying sales opportunities for Account Managers which require face to face contact
Pro-actively identify training opportunities to support the relationship and deliver over the telephone
Conduct relevant product and service training with customers
Recording information in relevant databases and ensure customer data is kept up to date
Provide up to date and excellent knowledge of membership and products, helping deliver excellent customer service and maximise selling opportunities
Utilise internal tools and data to help add value to our proposition
Deliver new initiatives to customers
Be the point of contact to answer customer queries, resolve problems and provide solutions to resolve re-occurring issues
The person:

Consistently overachieved targets and business KPI’s
Able to thrive in, and contribute to, a hardworking and dynamic team
Ability to manage customer expectations and deliver excellent service
The drive to exceed team expectations
Can demonstrate tenacity and resilience
Analytical and confident ability with data analysis, and building stories around this
Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback
Confidence to take ownership and lead from the front
Excellent verbal and written communication skills
Is highly organised and able to balance a challenging workload
Ability to flex style and approach to meet customer and business needs
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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