GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.

GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.

This is a permanent, full time position in our UK Risk Team based in Farnborough. The working hours are Monday till Friday from 9.00am - 5.30pm, with possibility for rotation on evening shift 1.30pm - 10.00pm, and will include occasional weekend cover. While this role does offer flexibility in terms of where you work once you are settled in, during the onboarding process you will be required to be onsite at our Farnborough office 5 days per week.

Responsibilities

We are looking for an experienced and self-driven Payment and Risk Assistant.

• Use your knowledge, skill and instincts when reviewing our customer’s account activity
• Contribute to team meetings about departmental strategy - we want to hear you
• Work closely with our Member Services, Operations and Supervisor Teams to resolve customer issues quickly and provide a Risk Perspective
• Work with our Payment Risk Assistants performing customer screening against PEPs & Sanctions Lists
• Contribute to ongoing and ad-hoc research projects - we go where we are needed
• Perform multiple administrative duties along with chargeback administration, defense & analysis
• Work with the team liaising with Banks & Police on DPA requests
• Cover additional departmental tasks as and when necessary

What we are looking for

• The ability to work under pressure and make fast informed decisions with many information resources at once
• Good Excel skills – training will be provided where required
• Fluent in English across both spoken and written communications

You have been where we are about to go:

• Minimum 1 year of relevant experience in the online payment and fraud prevention environment
• A go getter mentality and a proactive attitude in working together and collaborating with multiple internal departments
• Strong analytical skills with proven ability to measure and achieve performance goals
• Solid personal time management supported by robust attention to detail

As a person, you are a self-starter who is motivated to kick start your own projects, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance in long-term goals, and generally goes above and beyond in their work.

Benefits

• goFlex - flexible working that lets you choose how (& where) you work best (office / home / a mix of both)
• 33 days of holiday (including public holidays)
• An additional birthday day off
• Family-friendly leave policies
• Enhanced maternity and paternity leave
• Westfield Cash Health Plan (for you and your children)
• Westfield surgery plan after 3 years’ service
• Westfield Rewards (receive discounts at over 600 retailers)
• Cycle to work scheme
• Training opportunities to further develop your craft
• Choose your own equipment

We are proud to say...

• We help over two million members improve their money skills every single day.
• We are one of Tech Track’s top 50 fastest-growing UK companies.
• We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
• We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
• Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
• We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022

But we are still growing, and that is why we need you.

GoHenry is an equal opportunity employer, and we are on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If GoHenry sounds like a place you would like to be, please apply using the link below.