Wholesale Product Specialist - Fixed Term Contract
Wholesale Products Specialist
Based in Takutai Square, Auckland
Fixed Term positions available until September 2023
Tō mātou rōpū | Our Organisation
At Westpac New Zealand, our purpose is to help New Zealanders succeed by igniting financial possibilities for our customers, our communities, and for the whole country. Our Institutional and Business Banking teams support one of New Zealand's most important assets - its businesses. We're here to make New Zealand businesses stronger by providing financial expertise with industry insight and sustainable relationships, to help them navigate the future.
Mō te tūranga | About the Role
As a Wholesale Products Specialist, you'll be stepping into a newly created role and team that will be responsible for transacting for existing and new Westpac Institutional customer's banking needs around our Wholesale Product offerings. The key focus of this role is to create and maintain a business that is focussed on increasing customer satisfaction, developing a high performing and skilled workforce with great business practices. You'll listen and provide accurate and timely solutions to meet customer's needs, ensuring all information is collected in accordance with regulations and policies and support the development of the team.
Na tōu rourou | What will you bring to the role?
Ko Westpac hei wāhi mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, wealth and insurance benefits in the market along with:
Tono Inaeanei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply - your attitude and passion are as important to us as your experience and capabilities.
Whangai ka tupu ka puawai |That which is nurtured, blossoms and grows.
Based in Takutai Square, Auckland
Fixed Term positions available until September 2023
Tō mātou rōpū | Our Organisation
At Westpac New Zealand, our purpose is to help New Zealanders succeed by igniting financial possibilities for our customers, our communities, and for the whole country. Our Institutional and Business Banking teams support one of New Zealand's most important assets - its businesses. We're here to make New Zealand businesses stronger by providing financial expertise with industry insight and sustainable relationships, to help them navigate the future.
Mō te tūranga | About the Role
As a Wholesale Products Specialist, you'll be stepping into a newly created role and team that will be responsible for transacting for existing and new Westpac Institutional customer's banking needs around our Wholesale Product offerings. The key focus of this role is to create and maintain a business that is focussed on increasing customer satisfaction, developing a high performing and skilled workforce with great business practices. You'll listen and provide accurate and timely solutions to meet customer's needs, ensuring all information is collected in accordance with regulations and policies and support the development of the team.
Na tōu rourou | What will you bring to the role?
- Great verbal and written communication skills with attention to detail that will take accountability to ensure tasks are completed in a timely manner
- Cash management functions for all leasing products transactions by ensure daily processing of enrichments, drawdowns, rollovers, repayments, and reconciliation
- Work closely with team members and stakeholders to ensure key service deliverables are met in a timely and accurate manner
- Ensure customer interactions and service processing is of a high quality and in accordance with service level agreement
- Processing of new account set ups, maintenance of customer static data and SSI's (Standard Settlement instructions) across multiple product systems
- Ensure all team processes and controls documented in team procedures and process maps always adhered to
- Ensure active and prompt escalation and communication of day-to-day issues and/or non-compliance with procedures
- Identify continuous improvement opportunities to streamline processes and to reduce risk practices
- A quick thinker with a can-do attitude along with great customer service skills with a genuine desire to help people and willing to go the extra mile
- A strong desire to be part of an amazing team all working together, be willing to contribute to the development of the system and be adaptable
- Prior banking experience essential. Specific product knowledge is advantageous, particularly in Wholesale Loans, Deposits, Syndicated Loans and Asset Finance.
Ko Westpac hei wāhi mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, wealth and insurance benefits in the market along with:
- 4 weeks standard holiday 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes
Tono Inaeanei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply - your attitude and passion are as important to us as your experience and capabilities.
Whangai ka tupu ka puawai |That which is nurtured, blossoms and grows.
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