Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Job Background/context:
The Operations and Technology (O&T) Control & Reporting organisation forms part of the first line of defense. Independent from the Operations and Technology functions which it supports, its role is to ensure appropriate governance, controls, oversight and reporting is in place across all products, processes, and systems, in order to protect the firm.
The successful candidate will work within the Legal Entity Operational Risk Oversight team, which is part of the Global ICG O&T Controls Team, partnering specifically with the O&T business.
The Legal Entity Operational Risk Oversight team is responsible for leadership of the risk and control program across Legal Entities applicable for O&T, to ensure a strong and consistent controls environment and to provide support to the Senior Chief Operations Function holders.
Job Purpose:
The Legal Entity Operational Risk Oversight team is responsible for maintaining and developing a comprehensive process and governance framework to identify, report and reduce operational risk at Legal Entity level within Operations & Technology.
Initial focus will be on the risk and control governance requirements relating to Fitness and Probity regulatory regimes in direct support of the O&T Senior Management Function holder and may expand to cover Citi's other key Material Legal Entities in the future.
Key

Responsibilities:

Working as part of the Legal Entity Operational Risk Oversight team, the successful candidate will be responsible for overseeing and assisting with a broad range of activities supporting the risk, governance and control frameworks for Legal Entities across O&T to support designated Senior Managers and to meet local regulatory requirements for existing and new Accountability Regimes.
Deliver activities to support the governance frameworks for UK and European Legal Entity Senior Managers.
Collation of various reporting and key control metrics used by Legal Entity Senior Managers for governance and management of their operational risks via a monthly forum including but not limited to: Issue remediation, CAPs, Internal Audits, Losses/Gains, Near Miss events, Information Security, Balance Sheet Exceptions, Conduct Risk, Technology, Cyber etc., and carrying analysis to allow for accurate and appropriate reporting of operational risks to senior management.
Assist in the continual enhancement of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.
Contribute to the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Deliver high quality reliable management information that may be used in support of the risk and control framework for various other Legal Entity Forums such as; Operations Controls meetings, Legal, Audit Committee, Business Risk & Control Committee (BRCC) etc.
Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved. Proactively suggest and recommend improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.
Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices. Work with colleagues in other areas of Risk Management across first and second lines of Defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.
Continuous development of KRIs and reporting thresholds to ensure ongoing appropriate governance of risk and control issues for Senior Management to infer actions and demonstrate oversight for Regulators.
Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.
Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.
Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.
Development Value:
Unique visibility of multiple businesses across Citi.
Exposure to Executive Management across Operations, Technology and Controls organisations.
Opportunity to become a SME in Citi's Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.
Knowledge/Experience in:
Operations / Controls / Governance / Compliance
Experience in Operations &Technology Operations and/or Controls in a reporting & data analytics position desired
Knowledge of key risk and control metrics and KRI reporting
Interaction with senior management
Designing, creating and enhancing reporting solutions and MI
Co-ordination and liaison across numerous global and local teams and groups
Change and project Management
Knowledge/Experience in Senior Manager oversight, UK SM&CR and/or Ireland Fitness & Probity Regime is an advantage
Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed
Skills & Competencies:
Adapt easily to change and new challenges, flexible, robust, tenacious
Proactive, ability to use own initiative and take the lead to devise creative solutions
Strong process management skills
Strong data visualisation skills (data graphs, dashboards, RAGs)
Attention to detail & accuracy
Excellent interpersonal and communication skills and ability to build networks
Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines
Team mindset essential
Valuing diversity: demonstrate an appreciation of a diverse workforce
Proficient in MS Suite of Applications
What we Offer:
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
- 23 days paid annual leave
- Award winning pension scheme,
- Life assurance and
- Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.