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Money Support Advisor - Boston

Employer
Lincolnshire Housing Partnership
Location
Boston, Lincolnshire, United Kingdom
Salary
Competitive Salary
Closing date
Dec 3, 2022

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Are you driven by putting the Customer First & having a passion for resolving welfare benefit issues?

if so.... then we would certainly like to hear from you!. We have a great opportunity for aMoney Support Advisorto join our successful Income recovery team.

As aMoney Support Advisor, you will be responsible for assisting the Income officers in the collection of income by providing a comprehensive support service to customers in the collection of arrears and dealing with customer enquiries. For this role there will be a requirement to have your own vehicle and visit customers at their homes.

What are Lincolnshire Housing partnership like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and have recently been awarded a one to watch status in our first Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, our office located in Boston or somewhere else!

What benefits will I get from working for Lincolnshire Housing Partnership?
  • An employee wellbeing package through our benefits partner Westfield Health
  • Opportunities to learn new skills, knowledge through our fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme
  • 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
  • A family friendly agile working policy

What will I be asked to do as a Money Support Advisor?
  • To work as a member of the Income Team to achieve excellent customer focused services through prompt and consistent income recovery interventions that will prevent tenancy terminations, evictions and abandonments, to promote the creation of sustainable tenancies and communities.
  • Manage a portfolio of cases and support customers in arrears, for example with:
  • Maximising household income
  • Resolving benefit problems
  • Reducing debts to LHP
  • Providing direct money advice and management skills
  • Providing personal budgeting management and skills
  • Setting up appropriate payment methods
    • To maintain clear and concise case records and accurate performance and statistical data that will inform LHPs core business priorities.
    • Stay abreast of banking, money management and bill payment methods.
    • Ensure legal compliance of all LHP policies and procedures in the income recovery process so that income is maximised to achieve and exceed business plan targets and upper quartile performance.
    • To maintain contact with customers (if necessary out of hours) through all available mediums (e.g. home visits, telephone calls, letters, text and email) and keep accurate records of all conversations, discussions and agreements.
    • To directly influence customers using the MGI principles to make payments and discuss personal budgeting plans, rental management and court processes in order to sustain the tenancy
    • Signpost more complex cases internally to the Benefit Officer or to other external agencies that can provide the relevant support where appropriate
    • Agree repayment plans for customers
    • Establish, maintain and foster positive working relationships with customers, local courts, and stakeholders, internal and external agencies to ensure customers are able to access available services that will assist them in managing their homes and contribute to their communities.
    • To ensure that all records are updated and accurate at all time

    What skills, attributes and experience will I need as a Money Support Advisor?
  • Competent with using IT systems. E.g Microsoft Office
  • Customer focused with good interpersonal skills
  • Experience and knowledge of the Welfare benefit system is essential
  • Ability to manage a variety of cases simultaneously.
  • Excellent written and verbal communication skills
  • Effective partnership working skills, including relationship building, negotiation and influencing
  • Knowledge or experience of applying income recovery procedures and the application of legislation through legal enforcement processes
  • The ability to drive and have access to a vehicle
  • Experience working within a housing or public sector environment
  • Experience of MGI customer service excellence

  • What opportunities will I have for progression?

    At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

    We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression routes that would be applicable to your role are Income Officer & Income Team Leader

    If you are excited by this opportunity and would like to apply, please submit an up-to-date CV and covering letter

    You can download the full role profile and our Vision and Values when you apply.

    For more information on the role or how LHP work, please click "apply"

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