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Assistant Manager, Client Services FMO

Employer
Standard Chartered
Location
Bangalore Bangalore Karnataka, Karnataka, India
Salary
Competitive Salary
Closing date
Dec 2, 2022

View more

Job Role
Accounts Assistant
Sector
Finance
Contract Type
Permanent
Hours
Full Time
The Role Responsibilities

Job Purpose
  • To assist the Head FMO Client Services GBS Malaysia in managing all relevant department tasks which includes but not limited to day-to-day activities, reporting, risk mitigation and people management.
  • To assist the Head FMO Client Services GBS Malaysia in delivering a high quality of client services and support to clients, internal and external to the bank.
  • To serve as primary contact person for client services between the clients with GBS in resolving queries and complaints relating to FM products.
  • To maintain good business relationship with relevant business stakeholders.
  • To execute processes in compliance to the group standards. To engage in building and maintaining a supportive organization climate of continuous guidance, coaching and motivation to team members; up-skilling through on-the-job training and setting/stretching targets and objectives; and through service audits and the reward and recognition system.

Key Responsibilities
  • Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct.
  • Managing and resolving queries received from internal and external stakeholders promptly supporting the relevant global regions.
  • Overseeing and management of production reports and workflow in line with the Service Level Agreements.
  • Timely escalation of SLA breaches in compliance with escalation matrix/policy and events that may possibly lead to one.
  • Develop and promote positive working relationships with internal stakeholders.
  • Champion and participate in project initiatives aim to improve and streamline processes.
  • Introduce and implement control measures to increase dispatch efficiency and confirmation accuracy.
  • Manage operational risks within the daily BAU processes.
  • Initiate review of DOI regularly to ensure they reflect current processes.
  • Strategic planning and mentoring of suitable successors within the team.

Our Ideal Candidate
  • Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
  • At least 7 years of relevant experience in Financial Market Operations.

Role Specific Technical Competencies
  • Financial Market Operations
  • Client Service / Management
  • Communication Skill
  • MS Office and Data Analytics

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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