Responsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coach representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Provide overall supervision and management to Credit Services support personnel

Ensure that departmental standards regarding courtesy and productivity are maintained

Provide regular coaching and development to staff to maximize productivity

Resolve internal and external customer escalated situations

Provide statistical reporting for leadership to communicate department productivity and effectiveness

Motivate staff to reach daily and monthly management objectives

Hire, evaluate, coach and counsel personnel in the performance of their duties

Utilize strong knowledge of customer account information

Perform other duties as requested by manager

PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to supervise and motivate others
Experience with ICOMs/CSG billing system
Strong time management skills with the ability to problem solve
Ability to develop process documentation
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures

Education
Bachelor's Degree in related field preferred, or equivalent experience

Related Work Experience Number of Years
Related work experience 6+
Prior leadership experience 1+

WORKING CONDITIONS
Office environment
Exposure to moderate noise level

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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