SF are working exclusively with a high performing Credit team based near Birmingham in Sutton Coldfield. Credit team of 11 looking to expand the team with ongoing growth and market share. Our client is looking for a strong all round Credit professional to manage a ledger of (Apply online only) live accounts, putting accounts on stop, proactively managing queries and meeting monthly cash collection targets.

Our client offers excellent benefits including enhanced pension, company profit share bonus, study support and 33 days annual leave rising to 38 with service.

Your new role:

Contacting customers who become overdue via telephone and email
Resolving customer queries in a timely manner, and escalating any issues and where necessary passing the accounts on to the legal team
Sending copy invoices, credits, POD documents when required
Working closely with operations and sales to best support customers and reduce risk on accounts
Stopping accounts that exceed payment terms or credit limits
Reviewing daily held orders and making decisions on realising those orders if a satisfactory solution can be found
Obtaining credit reports and financial accounts from online orders
Review and analysis of credit reports and accounts
Review Credit limits and risk on current accounts
Supporting with the daily bank reconciliations and cash allocation

What you'll need

Experience in working with a fast paced Credit Control team (2+ years)
Strong communication and negotiation skills
The ability to work to your own initiative and work well under pressure
Strong organisation skills & good level of Excel
Flexible to work to a shift rota between 8am to 6.15pm

What you'll get in return

25 days annual leave rising to 30 with service + 8 bank holidays
Enhanced pension, match to 5%
Enhanced life assurance
Study support (CICM)
Company profit share pension