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Client Operations Analyst

Sewell Wallis Ltd
Manchester, Greater Manchester, United Kingdom
Competitive Salary
Closing date
Nov 25, 2022

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Job Role
Contract Type
Full Time
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Sewell Wallis are delighted to be working with a leading Professional Services firm in Manchester who are looking to recruit a Client Operations Analyst.

Providing support to all regions and working closely with Fee Earners and Partners for select Key Accounts and Growth Accounts, your responsibilities will include:-

Ensuring the accurate submission of internal and client MI across clients
Providing training and guides to fee earners to enable accuracy of data completion
Analysing data to identify best practice and improvement opportunity across departments and clients
Monitoring compliance with the client SLA regarding billing and finance
Liaising with client vendor management regarding queries in relation to data and systems
Collaborating with finance to affect the smooth running of the e-billing process
Reviewing information from a number of sources, including client MI reports and QA to analysing performance against KPI's and identifying areas for improvements
Attending client performance meetings with the Senior QA and Client Operations Manager
Delivering an annual SLA training programme to client fee earners
Liaising with the QA team to ensure the timely audit summaries are produced and results shared
Ensuring that client and internal targets for audit performance are met.


Strong knowledge of insurance litigation processes
Ability to produce and analyse data to identify performance and improvement issues
Solid Excel skills - intermediate / advanced
Knowledge and understanding of working with audit, SLA and KPI analysis
Understanding of data / MI issues
Strong organisational skills and the ability to work to tight deadlines

For further details please contact Emma Dugdale or Lucy Regan.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions
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