Credit Controller, to £31,000, Bristol

Long established, fast growing, leading Energy Services company, providing independent services to help companies manage their energy better, are seeking a Credit Controller to join them. You will be working for their wholly owned Smart Metering subsidary, who deliver market leading Metering Services nationwide.

The hours are 37 hours a week, offering hybrid working, 2 days in the office, but you may need to be in the office more days during the initial training period. This is a permanent role. This is a passionate and friendly company where there are lots of training and development opportunities for employees with the right attitude and determination. Their close knit teams motivate eachother to achieve individual and collective success.

Great benefits to include, Company pension contributions matched up to 8%, there’s a health plan, the option to purchase extra holiday and financial support for your commute.

There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!

The purpose of the role is to facilitate a high level of cash flow and seek to reduce and prevent aged debt in accordance with the prevailing credit control procedures and ensure all relevant financial key performance indicators are followed.

Responsibilities of the Credit Controller will include:-

Ensuring timely payment of debts in line with payment terms and collecting overdue debt
Effectively and efficiently resolving customer queries; escalating complex queries as required
Accurately recording any invoice disputes relating to outstanding debt
Keeping debt collection process up to date; maintaining debt collection process manually where required
Reducing debtor days
Reconciling customer accounts
Liaising with other departments where necessary to resolve queries
Performing customer credit checks as per Group policy and maintaining customer credit limits
Assisting in the preparation of the credit control / KPI report on a weekly basis
Developing and maintaining internal relationships across the Group
Assisting the department in meeting all Key Performance Indicators
Participating in any Finance project work when required
Participating in cross training in all areas of Finance function
Proactively seeking ways to improve Finance processes and systems
Participating in regular training/ learning activities to maintain and develop skills and knowledge
Any additional ad-hoc duties as required to support the wider Finance function
Adhering to all Stark policies, procedures and working practices
Ensuring the health and safety of you and others who may be affected by what you do; using work equipment provided safely and co-operating with managers to provide safe systems of work

What you will need to bring to the role of Credit Controller:-

Consistently professional, confident and calm even in challenging situations.
Demonstrate a customer focused approach; and an expectation of others to do likewise.
Supportive and helpful team player with a flexible and positive attitude.
Proactively share knowledge, skills and experience with others to increase team performance.
Deliver a high volume of quality work on time.
Strive to get things right first time.
Strive to meet objectives and improve performance.
Highly organised with good attention to detail
Prioritise work well
Work effectively and responsibly without close supervision.
Reflect and evaluate own performance to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:-

Articulate, professional and clear verbal communication skills
Present information clearly and in an engaging way
Good interpersonal and rapport-building abilities
Precise and appropriate written communication skills
Good telephone manner
Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge:-

Knowledge of Small Claims procedures/possible Court visits
Have experience in credit control
Computer literate with knowledge of Sage Line 50 & Credit Hound (or similar)
High standard of numeracy
Ability to recognise potential risks to Stark that should be escalated
Strong problem-solving and analytical abilities
Keep up to date with advances in business area, new methods and ways of working.
Strong administrative and organisational skills.
Intermediate knowledge of Excel, Word and Outlook.
We would be interested to hear from you if you have experience in, "Sales Ledger", "Credit Control", "Accounts Receivable", "Small Claims", "Debt Recovery" or AAT Qualified