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Motor Engineering Negotiator

Employer
Bond Recruitment
Location
Tonbridge, Kent, United Kingdom
Salary
Competitive Salary
Closing date
Nov 25, 2022

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
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03118 Motor Engineering Negotiator Tonbridge Salary up to £31,860.

Good working knowledge of motor vehicle construction and modern repair techniques,

be a member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so),

Conversant with Audatex, Glass’s Guide and other valuation tools.

Do you have previous experience of motor claims

Do you have knowledge of motor vehicle construction and modern repair techniques

Motor Engineering Negotiator

Tonbridge

Salary up to £31,860.

Permanent

Full time

To provide our customers with a world class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time. The in-house Total Loss Engineering Team deal with all aspects of both Insured and Third party motor inspections/ valuations, using state of the art technology to receive, audit estimates and value vehicles prior to Negotiating settlement of claims. The Engineers also inspect and deal with all total loss claims that First Notification of Loss has sent directly to Copart where vehicles likely to be written off are identified. The team deal with both car, light commercial and motor bikes, also pre theft and fire valuation and negotiation are also carried out by the team. The business uses Copart to collect all total loss vehicles and dispose of them via Auction. A good understanding of Experian, glass’s guide, parkers guide, caps and generally knowledge of searching the market is essential. Support is given to all aspects of the business by the team in order to assist in the claims process for both insured and third party in order to expedite settlement and minimise costs. Adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.

We’ll need you to be able to:

Provide support to the Engineering Team Leaders by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s.

Maintain knowledge in specialist area to improve understanding of technical issues.

Provide technical support to department and customers.

Liaise with external suppliers and Storage recovery agents and negotiate fair and reasonable costs payable by AAUICL.

Ensure adequate processes and controls are applied to identify and mitigate any risks.

Support the Total Loss team by negotiating settlements direct with the insured, in line with processes laid down

Maintain Copart website and ensure all vehicles are cleared for auction within sla’s, chase customers if we need to clear private plates/ lease agreements

Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.

Support cost, service and process efficiency projects across the team, as well as participating in departmental projects.

Health and safety requirements

Conduct yourself, and carry out work, to ensure compliance with the Company’s Health, Safety and Environmental Policies.

We’re Looking for:

Skills required

Engineering experience within the motor insurance industry

Member of either IMI / IRTE / ATA / VDA preferable but not essential.

Motor Claims knowledge

Conversant with Audatex, Glass’s Guide and other valuation tools.

Good spoken and written communication skills

Accuracy and attention to detail

Positive and self-confident approach when dealing with our customers.

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Drive / motivation

Helpfulness and strong customer service

Motivated by teamwork

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.

Positive and self-confident approach when dealing with our customers.

Confidence & a professional attitude

Team Player.

Positive approach.

High energy levels.

Experience / knowledge

Good working knowledge of motor vehicle construction and modern repair techniques.

Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).

Motor Claims knowledge including a basic understanding of insurance principles

Good working knowledge of computerised damage estimating systems, including Audatex

Good spoken and written communication skills

Accuracy and attention to detail

Positive and self-confident approach when dealing with our customers.

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers

Ability to work well under pressure, meet deadlines and where required be able to use own initiative.

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Qualifications

Graduate preferred, but minimum 6 GCSEs including Maths & English at Grade C or above or demonstrable ability in numeracy skills & written English

What are we looking for ?

Motor Engineering Negotiator – Full time position 37.5 hours per week,

Salary:
up to £31,860. The in-house Total Loss Engineering Team deal with all aspects of both Insured and Third-party motor inspections/ valuations, using state of the art technology to receive, audit estimates and value vehicles prior to Negotiating settlement of claims. Experience/Knowledge Required: Good working knowledge of motor vehicle construction and modern repair techniques, be a member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so), Motor Claims knowledge including a basic understanding of insurance principles and good working knowledge of computerised damage estimating systems, including Audatex. Qualifications: Graduate preferred, but minimum 6 GCSEs including Maths & English at Grade C or above or demonstrable ability in numeracy skills & written English.

What do we offer?

We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year
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