As Credit Controller, you will be responsible for the collection of overdue fee related debts.
Your main responsibilities will include:
Recovering outstanding debts in line with HC-One policies and procedures including the maintenance of accurate records and continually improving collection rates
Requesting payment by effective and efficient communication
Reviewing outstanding debts within set timeframes and follow up if payment is not received
Escalating complex and difficult accounts to the Assistant Credit Control Manager
Processing ad hoc electronic payments
Promoting and set up Direct Debit instructions
Following up rejected direct debits and obtain alternative payment if required
Communicating as appropriate with Home Managers, residents, and relatives from all demographic backgrounds to make suitable arrangements to clear any debts owed
Maintaining Cash Sheets with confirmed and expected payments
Addressing queries/complaints from residents, care homes and relatives efficiently, diarising all communications
Obtaining copies of all legal documentation as required such as POA/Probate/Land Registry searches
Signposting individuals to appropriate service providers for further information and/or in-depth debt management advice.
Understanding the various types of debt, and the appropriate process for collection
Reporting un-paid client contributions to the relevant authorities in line with their required timeframes
Preparing accounts for legal action ensuring that all vital information has been collated
Corresponding with our legal team when requested by the manager
The role will involve frequent interaction with colleagues, residents, families, and external organisations. You will have high level of written and verbal communication skills to deliver excellent customer service.
Ideally you will have previous experience working within a sales ledger / credit control environment, have some knowledge of the care industry and worked as part of a team in a previous role.
You will be Excel and Word literate, have good analytical skills and a high level of attention to detail, and have the ability to work to tight deadlines.
Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About The Company
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
Award-winning learning and development
25 days annual leave
An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one