Credit Representative
The Credit Representative will interact with stores and field management to manage the account reconciliation processes of past due and charged off accounts. This position will utilize Credit and Collections policies and procedures to minimize loss to the company. This role also provides excellent customer service and support as part of the Credit Department phone queue.
Essential Job Functions
Skills and Qualifications
Benefits
All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.
Essential Job Functions
- Enforce credit policies and procedures with branch store managers by maintaining contact on a regular basis to monitor past due accounts.
- Enforce credit policy with customers and initiate appropriate collection action, including establishing payment plans for past due accounts.
- Advise and assist store managers with their collection efforts to ensure all options are considered.
- Utilize the Credit Management System tool to make sure all past due accounts are addressed, as well as evaluate credit risk for current customers for limit increases, special financing and other requests.
Skills and Qualifications
- High school diploma or equivalent.
- Excellent communication and customer service skills.
- Ability to multi-task, prioritize projects and work independently with a minimum amount of supervision.
- Proficient with Windows applications including Word and Excel.
- Prior collection experience including contacting and negotiating payment arrangements with customers desired.
Benefits
All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.
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