Job Description For An Airline Ticketing Officer

If you have flown on a domestic or international airline, you have most likely had contact with an airline ticketing officer. This person is your first human contact with the airlines before boarding a flight. This position in the airline industry can be considered entry level with an emphasis on previous customer service experience.

Requirements

Airline ticketing officers handle ticket sales for airlines at airports. They are often the first person to greet a customer who enters the airport. Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards. Airlines often issue employees uniforms and badges for security purposes. Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position.

Education

The only preliminary education for an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.

Experience

Extensive customer service experience in a previous retail job or some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing agent. Basic computer and typing skills are also needed navigate the ticketing system.

Tasks

Airline ticketing agents check in baggage for most customers, so the ability to push, pull or lift 50 to 100 lb. frequently is required. Agents must be physically able to stand for the entire period of their shift and tolerate loud noise levels at times. Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.

Considerations

Airline ticketing agents must be able to work varying shifts since airline ticket facilities are 24-hour businesses. You must be able to work shifts that include days, nights, holidays, weekends and sometimes overtime hours.

Job Description For An Airline Ticketing Officer

Skills: Air Ticketing, Accountant, Accounts Executive, Account Assistant, Accounts Officer, Back Office, Back Office Executive, Backend, Computer Operator, Operation, Maintenance, Operation & Maintenance, B.Com

Experience: 0.00-5.00 Years

Education: Master of Education (M.Ed), Post Graduate Programme in Management for Executives (PGPX), Bachelor Of Technology (B.Tech/B.E), Bachelor of Social Work (B.S.W), ICWA Inter, Master in Computer Application (M.C.A), Master of Social Work (M.S.W), Bachelor Of Computer Application (B.C.A), Bachelors of Law (B.L/L.L.B), Doctor of Social Work (D.S.W), Master of Law (M.L/L.L.M), Other, Bachelor of Arts (B.A), Chartered Accountancy Inter (C.A Inter), Masters of Architecture (M.Arch), Doctor of Medicine (M.D/M.S), PGDM, Bachelor of Dental Surgery (B.D.S), Bachelor of Science (B.Sc), ICWA, Master of Philosophy (M.Phil), Bachelor of Business Administration (B.B.A), Bachelor of Homeopathic Medicine and Surgery (BHMS), Company Secretary, MBBS, Masters in Technology (M.Tech/M.E/M.Sc), PhD, Aviation, Bachelor of Education (B.Ed), Chartered Accountancy (C.A), Masters in Arts (M.A), Master of Commerce (M.Com), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Diploma, Master of Pharmacy (M.Pharm), Bachelor of Architecture (B.Arch), Bachelor in Hotel Management (B.H.M), 12th Class (XII), Master OF Business Administration (M.B.A)