Role Purpose
The Service Manager is responsible for the implementation of the strategic plan and to manage and monitor the performance of
Service consultants. The SM will also ensure that client relationships are maintained and developed with the aim of retaining the
correct caliber of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the
business.
The Service Manager is also accountable for the Provincial Customer base, growth opportunities and specific
demands.

• To ensure effective capacity management of available resources to achieve higher operational efficiencies.
• To ensure that the processes in the branches comply with legislative and process requirements.
• Achievement of required audit scores (branch effectiveness evaluation and critical risk evaluation).
• To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans.
• Manage transformation and employment equity.

EXPERIENCE

• 5 Years' experience in Servicing within Short Term Insurance
• 2 - 3 Years' experience in Managing staff in a short-term industry
• Knowledge in managing a diverse team
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of business principles/practices

QUALIFICATIONS

• Matric /Grade 12
• Business related qualification
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first
• appointment is on or after 01/01/2010, a full recognized qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous
• professional development) points.
• If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.