About the role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full-time

The purpose of the Home LoansTribe is to make great Home Loan experiences possible by reliably providing easy to use products and services. We're passionate about simplicity and meeting the needs of our customers today, while innovating to delight them tomorrow.

Our scope is the design, manufacture and management of a simple range of home loan products to bring the customer proposition to life.

As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions.

Who are you?

• A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
• The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
• Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
• A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Commercially and Tech curious - You have a wide-angled lens. You are curious about what's happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
• Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community

What will you bring?

You will have a number of the below skills and experiences:

• Advanced business analysis skills and/or related project delivery experience, including analysis, elicitation and problem-solving techniques, as well as the ability to define requirements in complex and challenging business environment.
• Knowledge and experience of process mapping/analysis tools and techniques.
• Ability to understand and document solution requirements and participate in solution design.
• Ability to understand technical landscapes, perform interface analysis, synthesise XMLs and identify any gaps foreseen.
• Practical understanding and experience of system integration testing and User Acceptance testing.
• Ability to proactively identify and assess risks, complying with risk management processes and policies and the ability to undertake Business Impact Assessments.
• Ability to apply implementation management practices, ensuring readiness for successful technology release as well as the ability to manage implementation and monitor pilot/roll out activities.
• Ability to apply change management practices, communicate direction, rationale and outcomes clearly (bring people on the journey) and a continuous improvement approach based on feedback loops.
• Ability to develop training materials, document procedure guides, update collaterals and write communication.
• Excellent stakeholder management skills, with strong influencing and relationship building ability.
• A ‘can do' attitude and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
• A strong execution mindset and ability to deliver quality outputs within required timeframes.
• Ability to resolve any impediments in delivery and provide a way forward.
• Willingness to take on the scrum master role on a rotational basis and be able to facilitate agile rituals, as well as maintaining the back

So, why join us?

At ANZ, everything we do boils down to ‘why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace - it's all about what works for your team, and above all else, our customers!

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

Job Posting End Date

10/10/2022, 11.59pm, (Melbourne Australia)