This position will assist in the development and analysis of new Credit Services strategies, partnering with operations partners and subject matter experts to create new approaches and improve risk mitigation performance. The successful candidate will assist in generating the quantitative analysis necessary for data-driven business recommendations.

MAJOR DUTIES AND RESPONSIBILITIES

Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting

Develop/select methodologies to derive answers to business problems

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy

Analyze data to provide meaningful insights. This individual must have data manipulation and interpretation skills, and be able to quantitatively assess business problems

Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Perform other duties as may be requested by manager

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge Advanced skills in Excel, PowerPoint and Access Quantitative analysis skills

Detail oriented, self-motivated, proactive and results driven

Knowledge of ICOMS Billing System

Customer behavior modeling and scoring, especially in payment services or collections

BI reporting tools such as Micro Strategy or Tableau

Ability to create conceptual frameworks enabling the analysis of varied business problems

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to plan, prioritize and organize effectively

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)

Ability to research and analyze data

Ability to adapt to change

Knowledge of all functions and related tasks in the area of customer relations

Knowledge of cable television products and services preferred.

Knowledge of general accounting and billing procedures

Education

Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree

Related Work Experience Number of Years

Reporting & Analytical experience 1-2

Writing queries using SQL language 1-2

Cable industry experience/knowledge preferred

Process improvement experience preferred

WORKING CONDITIONS

Office Environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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