Job Descriptions

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• knowledge on Zendesk handling would be added advantages
• Managing facility (Housekeeping, Security , etc) administrations
• Working closely with Sales team for smooth functioning of particular Centre

Educational Qualifications & Skills requirements:

• Any UG / Hotel Management diploma / Any PG
• Minimum experiences 6 months ~1 year, even fresher can also apply
• Work location is Hyderabad Centre's
• Excellent in Communications and presentable
• Having knowledge on administrating front office / receptionist experiences

Able to join immediately / less than a week~15 days time

Salary is as per industry norms