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Team Member – Audits & Reporting Management (FCU)

Employer
HDFC Bank
Location
Mumbai Mumbai, Maharashtra Maharashtra, Maharashtra, India
Salary
Competitive Salary
Closing date
Sep 29, 2022

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Job Role
Auditor
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Purpose:

Candidate should have technical support experience of 8-10 years. Below is the key skill needed for TS&SD profile.

Define measure and improve ITIL process framework deployed in Bank. Thoroughly well-versed with ITIL process & framework.
  • RCA – Candidate needs to possess strong logical understanding to derive root cause for critical incidences. Awareness is required on various tools which can be used to get to root of the Incident / problem. Accurate document management skills are also expected.
  • Trend Analysis – Should have experience in data analysis and trend deception. Candidate should be great team player to hold trend analysis meetings and ensure teams are focused in taking action on their respective problem areas.
  • Responsible for the hands-on execution of ITIL aligned Incident / Problem Management process as part of a specialist Service Management team. The successful candidate must be able to work with multiple technical groups and business units and must have strong operational experience in the processes specified.
  • Audit Management: Should possess knowledge of the internal and external audit for the process. Experience in handling Concurrent Audit, Internal Audit, Information Systems Audit, Statutory Audit & RBI audits. CISA certified auditor having knowledge of Application audits will be preferred.
  • Expertise in Financial & Regulatory Reporting. Ensure appropriate controls, processes, documentation and procedures are in place and followed. Champion IT Reporting process & projects.
  • Need to have knowledge of creating Service improvement plans by working closely with various technical teams.

Need to have knowledge of Internal Capital Adequacy Assessment Process (ICAAP) and qualitative and quantitative assessments of risks and controls related to banking process.

Experience Required
  • Experience of 8+ years


Job Responsibilities (JR): 6 – 8 Areas

JR 1:

Responsible for sending Incidents reports as per agreed process. Independently manage IT- Support Monthly presentations & consistently meet review deadlines, Ensure actual root cause is derived and permanent fix is implemented. Track team progress on high priority and major incidents (S1-S2) and provide weekly status update to department head and all function heads. Follow-up with support teams for All severity 1 & 2 incidents immediate fixes, RCA’s, permanent fix details.

JR 2

Ensure regular Open Incident / Problem Report to Senior Management.

Ensure all reported problem tickets have captured all mandatory fields properly Performed assessment of daily pending call & do reporting to Sr. Management.

JR 3

Prepare and publish Data Patch report.

Identify trend on high call volume that indicate major incident in progress. Driving, developing, managing and maintaining the major incident process and associated procedures. Responsible for ensuring that all IT staff follow the incident management process for each incident ticket with 100% compliance to the organizations polices and procedure.

•Coordinate and conduct trainings with multiple support team to ensure adherence to Service Level agreement. Reducing incidents by way of proper repeat ticket analysis and problem Management Techniques Maintain End user /.

Customer relationship by giving continuous service improvement.

JR 4

Ensure All Open observations of department is tracked daily, and all observations meet given Target Date.

Guide teams to handle internal and external audit for the process. Champion the banks audit management process.

Educational Qualifications

• Graduation: BE, Bsc. in Computer and IT or ET, B.com with relevant work experience

PMP Certifications Prince2

• ITIL certification

• CISA certification

• Post-Graduation: MCA good to have.

• Certifications in SQL / Oracle (good to have)

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