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Manager, Credit Services - OPS

Grandview Heights, Ohio, United States
Closing date
Sep 29, 2022

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Job Role
Contract Type
Full Time
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Responsible for managing the day to day operations and personnel within assigned areas of Credit Services including both residential and small and medium business accounts. Areas of responsibilities may include field collections, timely treatment, recoveries, refunds, payment exceptions and other functional areas.


Actively and consistently support all efforts to simplify and enhance the customer experience

Manage the accounts receivable portfolio, perform financial analysis and make necessary adjustments and recommendations to deliver budgeted bad debt and collection expense

Prepare pending non-pay disconnect analysis to drive tactical changes as an effort to decrease completed non-pay disconnects

Manage collection vendor productivity and audit vendor invoices as an effort to control company collection expense and achieve collections metric goals

Maintain and manage collection tactics to drive improvement in aging receivables

Manage the customer premise equipment (CPE) recovery programs to drive improvement in recovery performance; conduct necessary audits to ensure accuracy of the program

Maintain and analyze credit assessment strategies to lower non-pay churn, control write-off average balance, improve unreturned CPE and debt recovery dollars

Manage advanced collection platforms to reduce collection costs, secure receivables and improve bad debt expense

Manage personnel; conduct training and development techniques to foster a productive team environment as an effort to reach daily/monthly management objectives

Conduct high level meetings between field operations, fiscal operations, vendors and customers

Respond and resolve collection complaints from internal and external customers according to policy and standards

Hire, evaluate, coach and counsel personnel in the performance of their duties

Perform necessary duties as a project manager as requested by supervisor


Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to communicate verbally and in writing in a clear and straightforward manner

Ability to plan, prioritize and organize effectively

Ability to supervise and motivate others

Ability to use personal computer and software applications

Knowledge of all functions and related tasks in the area of credit, collections and customer relations including risk scores, receivable management, bad debt expense, collection expense, AR productivity, and outbound/inbound contact platforms

Knowledge of cable television products and services for both consumer and commercial

Knowledge of detail accounting and billing procedures including collection general ledger items and payment processing programs


Bachelor's degree from a four-year college or university; or equivalent training, education and experience preferably in finance or other related field.

Related Work Experience Number of Years

Credit/Collections and accounting experience 7-10

Supervisory experience 2+


Office environment


Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CCO500 321916 321916BR
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