The HCC Accounts Receivable Manager (ARM) is responsible for leading and directing the day-to-day operations pertaining to customer payments (Checks, ACH and Wires, Credit cards). The ARM will also manage and calculate Customer Early Buyouts / Upgrades / Prepayment Quotes and Lease Terminations. This position requires a strong partnership and communication lines with the business sales and account service team. Responsibilities include, but are not limited to:

• Manage staff members and supervise the daily cash receipts from customers into $Dollars Accounts Receivable system and provide backup support for all functions as needed.
• Assign staff for daily pickup of manual checks at Post Office and apply funds at HCC HQ to Dollars and deposit to bank.
• Assign daily coverage for any faxed checks in HCC HQ and apply to customer accounts same day.
• Instruct staff for daily coverage of Lockbox and Shadowbox payments from Image Remit and resolve any issues.
• Review and approve the ACH auto debits for the 1st, 10th 20th payments and resolve any reconciliation issues.
• Setup new ACH lease payments for monthly program processing (ACH debits).
• Review DocuSign for Advance ACH payments and future setups for new business customers and train staff for backup.
• Review all Returned items (NSF) from Bank ACH dept and process reversal on Dollars receivable system.
• Prepare and maintain spreadsheets and metric logs of daily cash and bank deposit slips.
• Reconcile daily cash activity per VNB Q2 cash management system and $Dollars (product processor) and Sage (G/L).
• Investigate any differences between deposit amounts and system receivables and resolve same day.
• Monitor incoming ACH / Wires for Rebate programs (Idexx, Engs, GE, Fuji, Heidelberg, CCS, etc..) and apply to customer.
• Monitor daily the staff progress of 5 Email boxes: 2 Accounts Receivable, 2 Buyouts/Upgrades, 1 Idexx and provide support.
• Monitor daily the staff progress of 4 Phone boxes: Incoming calls for Payments and Buyout requests and provide support.
• Calculate customer Buyout I Upgrade I Prepayment quotes and review / approve any performed by staff prior to release.
• Review and approve lease terminations for both system and non-system quotes within 24-hour turnaround time.
• Review all Early Lease Terminations payments and determine if any refund amount is due to customer or vendor.
• Point of contact between HCC and ALI regarding customer information and contract status.
• Monitor ALI insurance imports and exports performed by staff to HCC $Dollars system 3 times a month.
• Ensure team identifies any customer insurance exceptions so forced placed insurance is not required.
• Provide documented support to Audit requests (both VNB Internal audit and KPMG external audit).
• Hire, train, discipline and complete performance appraisals for staff members and update policies and procedures accordingly.