Job title - Business Analyst/Change Management Lead

• this job is open to Auckland, Hamilton, Wellington and Christchurch, Applicants must have entitlement to work in New Zealand

Spark operates in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day. We have adopted an Agile way of working to allow us to meet fast changing needs of our customers. It replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers.

It is our belief that this way of working provides an enriched career experience for you, both in terms of the role you perform and your professional growth.

About the role

Make a difference with one of NZ's largest Product Development teams. Spark's Product Chapter Area is driving a change in how we understand and deliver outstanding journeys for all our customers.

As a Business Analyst/Change Management Lead (or Product E2E Specialist as we are known in Spark), you will be focused on in-depth digital development and delivery of Spark products and services. You will help deliver and optimise brilliantly designed customer experiences whilst using your Business Analysis and Change Management skills and experience to deliver seamless, frictionless journeys., You will be a critical thinker and the translator of our customers' needs to (and from) our channels; along with providing clear and unambiguous requirements to our technical teams. You will use data to inform decisions and follow an initiative from ideation to delivery.

About you

It is our culture which makes Spark such a great place to work so we will be looking for individuals that contribute to that. People who are open, honest, and generous with their time for others. People who take ownership' have a go and experiment. People who empower others are transparent and actively seek out diversity and do what is right.

The craft and expertise you will bring

• Confident facilitation skills: workshop planning, process design and requirements elicitation
• Analysis skills to identify opportunities to remove points of friction for customers; reuse and standardise existing technology and processes; and enable our channels to deliver a seamless journey and winning customer experience
• Understanding and experience in customer journey mapping
• Ability to influence teams and key stakeholder decisions by presenting design options and process alternatives along with their business and customer impacts
• Ensure the requirements of all relevant stakeholders are recognised through analysis, design and align to customer journeys for delivery within the Spark Agile customer experience & product framework
• Previous experience in interviewing customers and creating wireframes would be desirable
• Ability to listen and communicate clearly and succinctly through all levels of the organisation and cross-functional teams, often challenging traditional views or methods
• Minimum 3 years of technology experience, delivering business and customer outcomes
• Understanding of Agile principles and/or previous experience working in an Agile environment would be desirable

Why Spark

• Spark aims to be the place where the smartest, most digitally savvy talent wants to work, in an inclusive, diverse workplace. We grow great teams, led by the best leaders at the top of their game, by enabling our people the freedom and scope to do their best work, and by offering opportunities to develop their talent. We are a flexible workplace, with ways of working that are constantly evolving so we are always open to thinking outside the box to ensure we can best support you and team.
• Benefits include summer hours, extended annual leave purchasing, health insurance, career breaks, option to access great value holiday homes through Marram Trust, careers fairs, leadership development, training options and individual emphasis on corporate social responsibility and community involvement through the Spark Foundation (including volunteer days).
• Additionally, we offer a monthly Spark account credit (subject to credit criteria) across all our services, Spark Cover (free life and income protection insurance), access to our employee share scheme, as well as a wide range of discounted partner products and services among New Zealand's most well-known retailers.

To help all of New Zealand win big in a digital world, Spark relies on creating diverse teams that can use their different backgrounds, perspectives, experiences, and skills to deliver and execute Spark's strategy. We encourage applications from all backgrounds, you can find out more about our Blue Heart Kaupapa here.