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Warranty Auditor

Employer
Yellow Seed Consulting
Location
Pretoria Pretoria, Gauteng Tshwane, South Africa
Salary
Competitive
Closing date
Sep 30, 2022

View more

Job Role
Auditor
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Key Responsibilities:

· Conduct Warranty Audit.

· Conduct investigations into Irregular claim(s)/Irregular retailer behaviour identified at Warranty Audit.

· Ensure that a meaningful and productive relationship is maintained between Warranty Audit and all Regions, NSC and Importer markets at both a working and senior level.

· Support Warranty training activities in line with market requests.

· Provide support with Internal audit activities.

· Lead and support several initiatives to further improve the retailer audit process, including understanding the implementation of industry best practices.

· Drive root cause analysis with NSCs/Regional Offices based on action plans/GWMS trends in the Market.

· Conduct Closing Retailer Audits.

· Complete difficult/sensitive Audits with external parties, which could be challenged by the Senior leaders or directors of the external retailers or subject to litigation claims against JLR.
  • Support of New Auditor Accreditation.


Qualification:

Essential:

· Strong Process Audit Experience in matters with high financial consequences, including tools and strategies for dealing with the resolution of issues raised during an audit.

· Have experience working with a retailer service process environment and be familiar with vehicle repair methodology, processes and systems used.

· Initiate, lead and manage difficult conversations with Retailers Senior Management, e.g., Head of Business, after-sales Manager regarding irregularities and issues found within audit including financial penalties.

· Strong Negotiation skills to ensure delivery of high-value debts to the retailers in case of high error % are identified.

· Strong Resilience to be able to work under high pressure from both external (i.e., Retailers and network) and internal stakeholders.

· Have experience working within a Customer Services function and knowledge of warranty related to high value / complex purchases.

· Ability to work competently with standard desktop packages such as Excel, Word, and PowerPoint and have database knowledge.

· International experience including working with different cultures would also be advantageous.

· Experience in leading audit processes by working with different departments, internal and external stakeholders, and leadership levels up to Head of Business.

Desirable:

· Strong IT skills, particularly with Excel.

Experience in working cross-functionally.

Skills and Competencies required:

Essential:

· The process is driven by strong attention to detail.

· Highly flexible in terms of overseas travel and working hours.

· Strong communicator with good networking skills and the ability to develop cross-functional and international working relationships.

· Ability to work effectively and efficiently with minimal supervision and deliver under pressure.

· Demonstrably a people person, a good team player.

· Highly organised and structured.

· Able to operate effectively and openly in all areas of the business.

Desirable:

Resilient and enthusiastic, an individual able to deliver results under pressure.

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