The Accounts Receivable Supervisor is responsible for evaluating credit data and financial statements to determine the degree of risk involved in extending credit to customers. The Supervisor oversees the daily tasks of the Accounts Receivable Coordinators, monitoring and balancing workloads and re-directing team resources to achieve overall objectives. This position will also prepare a variety of account analyses, reconciliations, and compliance reports related to monthly financial reporting. Other responsibilities include, but are not limited to, billing, invoice posting, and credit account set up.

Job Functions (Items marked with an asterisk are essential functions of this position):

• Evaluate customer credit worthiness by researching financial statements, credit reports, and other sources of financial information; approve credit within designated authority; determine deposit requirements; submit proposed credit limits above designated authority for approval based on risk evaluation; and establish credit accounts for approved customers.*
• Work collaboratively with sales teams to continue, extend, or terminate lines of credit for current customers based on an evaluation of the customer's financial status, history of payment, and future plans; recommend changes to advance deposits or other accommodations based on financial analysis.*
• Comply with the Company's credit policy, adhere to related accepted accounting standards, and communicate such compliance requirements clearly and effectively to sales teams and other departments within the Company; follow up with corrective action if non-adherence is identified.*
• Develop reports, policies, and procedures to monitor credit policy compliance and account status; compile and monitor collection metrics; recommend and implement changes to procedures and internal controls or account management based on monitoring results.*
• Provide daily supervision of Coordinator tasks, including coaching and professional development opportunities. Schedule and direct resources to maintain effective distribution of tasks and ensure team objectives are accomplished. Monitor compliance with SOPs and all applicable policies.*
• Prepare a variety of month-end account reconciliations as assigned. Develop, publish, and distribute summary reports for use in decision-making by management.*
• Monitor daily, weekly, and monthly credit and collection aging reports and contact customers regarding payment of outstanding balances to reduce and prevent bad debt losses.*
• Communicate effectively with sales team and customers to resolve complex and sensitive issues involving credit levels, credit extensions, and outstanding balance repayments.
• Compile, arrange, and analyze information from a variety of sources needed to prepare invoices and record invoice adjustments.
• Identify, research, and resolve guest issues in a timely manner.
• Perform other duties as assigned.

Job Requirements:

Basic Qualifications:

• Minimum of 3 years of related experience.
• Strong working knowledge of credit and collection concepts and principles.
• Proficient in creating, reading, and understanding a variety of financial reports.
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Demonstrate strong communication skills, both written and verbal.
• Adept at applying customer service skills and positive approach to resolve issues related to billings and collections.
• Bachelor's degree - Accounting, Finance, Business Administration, Hospitality Management AND/OR Related field.
  • Relevant work experience can be substituted for education - 7 years

Additional Qualifications:

• Industry Experience - Hospitality/Tourism
• Must meet deadlines and multi-task with minimal supervision.
• Ability to work independently as well as part of a team.
• Previous supervisory experience is not required but would be beneficial.

Physical Demands & Working Conditions

• While performing the duties of this job, the employee is required to:
• Finger Dexterity Constant (>67%)
• Hand/Eye Coordination Constant (>67%)
• Sitting Constant (>67%)
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
• Ability to work evenings/weekends/holidays as business requirements dictate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer