Job Details

ADT Security has a reputation as one of New Zealand's most trusted home and business security companies with safety and security the cornerstone of the business.

Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

ADT Security is part of Johnson Controls and we are global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms

We need a Service Delivery Coordinator to join our team!

Responsibilities:

• Monitor and manage the service job queues for all jobs
• Ensure all SLA's are met in accordance with contracts and customer

expectations

• Ensure all jobs have correct data advising the customer of the chargeable service rates and travel charges if applicable
• Order parts required for the Install and Recall jobs using Pronto
• Provide knowledgeable, courteous and helpful customer service
• Monitor and manage parts that have been dispatched via a follow up queue
• Receive incoming customer service-related calls and troubleshooting and complaint handling
• Updating Mastermind with all contractual and customer information
• Creating Jobs for warranty and service Claims
• Creating Quotations for service jobs
• Drafting route and network mapping for Technicians for jobs allocations
• Raising invoices and Purchase orders
• Provide Technical troubleshoot over the phone to the customers
• Accurate data entry for all customer invoicing
• Interpretation and rectification of invoice issues; process reversals and credits where required
• Manage subcontractor payment process including all related data entry relating to input of costs
• Identify and communicate issues impacting business and escalate to major account manager where necessary

What we look for:

• Previous experience in Service delivery / administrative role
• Excellent oral and written communication skills
• Excellent attention to detail
• Strong organizational, administrative skills and time management skills with ability to meet deadlines
• Experience in using Pronto, Mastermind and / or Click software - experience would be preferred but not essential
• High level of expertise in MS Office software including Outlook, Word and Excel
• Capable of working efficiently in a fast-paced environment and under pressure
• Ability to work effectively as a team member and independently

What you will get in return:

• Competitive salary and company benefits
  
• Excellent Team Culture!
  
• A great opportunity for career progression

If this is the right opportunity for you - Apply Now!

To know more about the role, please email Taila - taila.paraone-ext@jci.com