• Are you passionate about helping others grow and develop?
• Have you got amazing customer centric skills?
• Looking for a fast-paced friendly environment to thrive and grow in?

In the Customer Service space at Auckland Transport, we're on a journey to deliver better customer service outcomes for the people of Tamaki Makaurau. Are you after a career where you'll do meaningful work that makes a real difference, where you can bring your full self to work and grow and develop your career? Then you've come to the right place!

Te Whiwhinga mahi | The opportunity

We have two opportunities for people with amazing customer centric skills and a passion for leadership and people development to join the Customer Services leadership team as an Assistant Team Leader. The Customer Services Retail team is on a transformational journey of change, including, our continual cross functional support across our Customer Experience department. We have a goal of delivering improved outcomes for our customers, adapting in an environment of continual change while supporting the growth and development of our front line team who are at the heart of why we do what we do.

This is an awesome opportunity to develop a career pathway into leadership within Auckland Transport, contribute to the evolution of our Customer Experience team delivering against the strategy, our operations and growth of our most important resource, our people. You'll form an integral part of the Customer Services leadership team reporting to the Manager of Customer Care Retail Channels. This is an ideal opportunity to develop your leadership skills and demonstrate your customer centric ability. This role covers multiple locations as part of the day-to-day responsibilities.

Some tasks will include:

• Support the leadership functions for our customer facing operational teams across multiple locations ensuring we deliver exceptional customer experiences and people leadership.
• Motivate, coach and develop a team to interact with customers at the highest possible quality standard.
• Take ownership of customer contacts and ensure requests are logged/ recorded, monitored and closed and that a professional response is received by the customer in accordance with their request, policy and procedures.

Ko koe tēnei | About you

You will:

• Be a problem-solver and eternal optimist with a desire to make a positive change for Auckland
• Have great customer centric skills
• Have the ability and passion for motivating, coaching and developing a team to achieve awesome outcomes for AT and Auckland
• Have great leadership and relationship skills
• Have achieved L3 or L5 grade in the level assessment for a customer service representative at Auckland Transport or have demonstrated leadership experience outside of AT
• Experience in use of MS Office / Office 365, i.e. Word, Excel, PowerPoint, SharePoint , Outlook and CRM
• Be flexible to work rostered shifts, across multiple locations over a 7 day period
• Had some experience in managing multiple locations

Ko wai mātou | About us

AT is committed to creating an inclusive workplace where people come first, we feel safe, respected, valued and supported. If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet/make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please also let us know.

If serving the community, working with diverse groups of people, having flexibility and career growth and being able to bring your full self to work every day sounds like you, apply today! Applications close Sunday 21st August.

With current Covid 19 alert level status in Auckland it may be required for interviews to be held via MS Teams. Don't worry, we're a friendly bunch on video as well as in person!!

Job Details

Reference # 60451 Posted: 05 Aug 2022 Closes: 21 Aug 2022 23:55 Location(s) Western Auckland, Central Auckland, South Auckland, North Auckland, East Auckland Expertise Customer Service Work type(s) Permanent More details (document)