Junior Executive - Customer Service
- Employer
- First Capital Holdings PLC
- Location
- Sri Lanka (LK)
- Salary
- Not Advertised
- Closing date
- Sep 1, 2022
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Job Details
Job Responsibilities
- Handle customer inquiries, complaints through call centre operations.
- Handle walk-in customers' inquiries and complaints.
- Act as the connector between the business units and customers.
- Be responsible for call centre performance through the assign targets.
- Handle inbound calls.
- Execute outbound calls.
- Act as a CRM agent via cross selling, up selling and lead qualifying.
- Maintain and update information resources related to performing duties.
Person Specifications
- Outstanding communication and interpersonal skills.
- Excellent problem-solving ability.
- Proficiency in call center equipment/software programs and MS Office.
- Acquire new knowledge by being a knowledge seeker.
- "Can do" attitude.
- Relevant academic and professional qualification in full or part.
Company
We advise and execute transactions across the investment banking spectrum from raising capital to mergers and acquisitions. We provide investment products and trading solutions in the areas of fixed income and equities. Our asset management suite serves individual and institutional investors and includes unit trusts and wealth management.
Company info
- Website
- http://www.firstcapital.lk/
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