You will be responsible for maximising the income for the Housing Association over the course of the 12 Months Fixed term Contract. You will manage The Service Charge and Rents, Customer Accounts and Income departments.

Client Details

• Organisation: A leading G15 housing association
• Finance Department: Our Finance team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers and stakeholders.
• Culture:We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.

Description

The key responsibilities of the Head of Income are:

• To be responsible to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Manager, Customer Accounts Manager and Income Manager and their respective service functions.
• To maximise income for the organisation through ensuring a high level of service charge cost recovery, accurate rent setting and managing effective income recovery of any charges.
• To lead on and mitigate the risks posed by Welfare Reform legislation, specifically the challenges posed by Universal Credit roll out.
• To provide management/business information, quality management systems and performance measurement and implement and maintain any IT systems and data
• To lead on cross organisational working, supporting fellow Heads of Service and deputise for the Director of Customer Operations. To foster a culture of continuous improvement, root cause problem solving and dispute resolution

Profile

The successful Head of Income will have:

• Management experience of staff and/or teams to achieve high performance targets.
• Very good IT skills to optimise work, communications and working in an agile way
• Experience of at least two of the following functions: service charge billing, rent setting, income collection, S20 consultation and third party managing agents
• Strong performance management experience
• Commitment to delivering exemplary customer service.

Job Offer

• Salary: £60,000 - £65,000 per annum
• Take up to 28 days annual leave plus bank holidays.
• Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Buy or sell up to five days annual leave each year.
• Two days off on full pay each year to volunteer in our communities.
• Our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We're here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification