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Accounts Receivable Associate

Employer
nvent
Location
Bangalore Bengaluru Karnataka, Karnataka, India
Salary
Competitive Salary
Closing date
Jul 6, 2022

View more

Job Role
Accounts Receivable
Sector
Finance
Contract Type
Permanent
Hours
Full Time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:Position Summary:

The Help Desk Technician provides technical assistance for our nVent clients by supporting the hardware infrastructure as well as diagnose and troubleshoot software and hardware problems. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.Duties and

Responsibilities:


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Properly escalate unresolved issues to appropriate nVent teams ( network team, security team, etc. )
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged in the nVent ticketing tool
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Perform hardware/operating system review for all new and re-installations for single or multi users and troubleshoots software installation, configuration and set up issues
  • Perform pre-installation activities and post installation follow up
  • Continuously upgrade knowledge and skills related to new product rollouts, existing products and new technology to increase proficiency in a technical support capability
  • Handle purchase of PC/telephone hardware and software
  • Exemplify nVent core values: Performance Excellence Accountability Respect and Teamwork and Absolute Integrity


YOU HAVE:
  • Customer focus: dedicated to meeting the requirements, questions and issues of direct users - established expertise and professional knowledge
  • Managing through systems: ability to convert user requirements into system solutions
  • Functional Technical Skills: have the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Composure: Is cool under pressure does not become defensive or irritated when times are tough is considered mature can be counted on to hold things together during tough times can handle stress is not knocked off balance by the unexpected doesn't show frustration when resisted or blocked is a settling influence in a crisis
Skills and Experience Requirements:
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows OS environments and systems
  • Working knowledge of Active Directory, MSOffice and Office 365
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (e.g. SCCM)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Some knowledge of Network (WAN/LAN) and TCP/IP
  • Good knowledge of servers, workstations and printers is a plus
  • Possess a high level of technical ability in providing PC support directly to end-users
  • Excellent communication and presentation skills in order to provide assistance and support to users
  • Completion of Major courses with an IT degree is a plus
  • Proficiency in English


WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance
  • Benefits to support the lives of our employees

#LI-IC1
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WIL

Experience: 0.00-50.00 Years

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