The Head of Treasury & Trade Solutions Client Operations is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team. The objective of this role is to ensure the seamless delivery of high volume cash management and transaction services.

Actively engage with TTS business, coverage and other functions to provide strategic direction from a TTS Client Operations perspective. This includes prioritizing technology innovation for TTS Operation and maintaining a strong focus on the delivery of high quality operations support & customer services through TTS processes and platforms that are reflected in high degree of customer satisfaction. Simultaneously ensure all Financial and Efficiency Targets are achieved for the Year, and there is a strong focus at all times on Talent Development & Retention, together with Governance & Risk Mitigation.

Responsibilities:

• Manage a Cash and Trade Operations/Transaction Services team or multiple teams
  
• Manage Commercial Cards Operations & Service for the Australia-New Zealand Client Base.
  
• Oversee quality reviews, end results, budget, policy formulation and planning
  
• Manage client transaction reporting, including new product introductions, statement migrations, branding, legal disclaimers, etc
  
• Resolve highly complex and varying issues that have substantial potential impact
  
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues
  
• Negotiate internally, often at senior levels (across functions) and with external parties, as needed
  
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  
• Champion digitisation initiatives
  
• Deliver that efficiency to the P&L of the TTS business through expense efficiency and delivering on Financial/ productivity Goals.
  
• Ensure that service to our client is being delivered as agreed in SLA's, to the required level of performance and quality
  
• Promote and build dedicated client focus within your teams. Lead critical client service reviews, improving and maintaining high client satisfaction
  
• Right placement strategy of work to ensure work is completed in accordance with the appropriate risk, regulatory, cost and quality profile.
  
• Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment.
  
• Keep abreast of all Regulatory and Industry changes. Plan and solution for these changes. Determine client impact and develop plans to ready them for change.
  
• Ensure clean audit results, both internal and regulatory
  

Qualifications:

• 10+ years of experience in a related role
  
• Experience in trade / cash operations and management, in a banking industry, managing large teams
  
• In-depth Cash/Trade product and operations knowledge
  
• Robust strategic leadership and people management skills
  
• Consistently demonstrates clear and concise written and verbal communication
  
• Demonstrated ability to remain unbiased in a diverse working environment
  

Education:

• Bachelor's degree/University degree or equivalent experience
  
• Master's degree preferred
  

Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

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