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Director Virtual RM Head

Employer
Standard Chartered
Location
Mumbai Mumbai Maharashtra, Maharashtra, India
Salary
Competitive Salary
Closing date
Jun 28, 2022

View more

Job Role
Director/Board
Sector
Finance
Contract Type
Permanent
Hours
Full Time
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

    Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
    Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
    Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
    In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
    Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
    Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
    Flexible working options based around home and office locations, with flexible working patterns
    Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
    A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
    Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
    Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

    Role Responsibilities

    Strategy
    Responsible for planning, developing and managing the VRM distribution channel and driving growth of the balance-sheet, revenue, clients and related metrics. Responsible for achievement of the business/portfolio targets as well as ensuring efficient and consistent delivery of the customer value proposition to enable customer delight and operational excellence.
    Processes

    SALES AND SERVICE

      Drive client engagement in line with the Premium Banking & Tier 4 Priority Banking coverage model - Support on boarding of premium clients, own client portfolio for limited defined period of time and create a pipeline for upgrade to Priority Segment
      Engage premium and tier 4 priority clients by identifying and meeting needs, including via cross sell of retail banking products
      Follow the applicable contact management approach to drive engagement with premium and tier 4 priority clients - execute applicable sales campaigns as designed and released by country segment teams
      Maximize sales performance to achieve revenue targets of the segment/ channel - Meet or exceed applicable scorecard targets
      Implement Segment/ Product initiatives and jointly own the delivery of Segment / Product objectives with the Segment/ Product Teams, including new product launches and new sales initiatives.
      Ensure effective Relationship Management by monitoring the movement of the top customers, developing and implementing a customer acquisition and retention programme while improving product per customer holding, including collaborating with the Segment team to facilitate up-streaming of customers.

        Ensure that employees are adequately trained on all products/ processes and services to ensure first time resolution and in turn, minimize rejections and customer complaints.
        Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement ((if below bench-mark) and further sustain as well as better the quality of service.

        OPERATIONS AND COMPLIANCE

          Ensure satisfactory ratings in all internal/external audits.
          Ensure compliance to all process notes and circulars issued from time to time.
          Ensure regular KCS checks as mandated.

            Ensure timely and accurate submission of all returns both internal and statutory for sales and service.
            Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars.

              Ensure awareness of the Bank&rsquos mis-selling & sales policies and drive adherence across the team.
              Ensure awareness of policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and drive compliance with the same, including highlighting any suspicious transactions as per guidelines.

              REVENUE AND COST MANAGEMENT

                Lead revenue generation and profitable growth by focusing on:

                  Grow the Liabilities relationships
                  Expand and deepen revenue streams through Wealth Management and Retail Assets products
                  Improved deposit mix comprising savings accounts and term deposits
                  Deliver New sales revenue as per set targets
                  Undertake Waiver Tracking and Management
                  Drive effective cost management, and champion cost improvements against budget.

                  DIGITAL

                    Lead the digital agenda with maximum focus on digital closure of product booking and deepening
                    Drive the migration of clients to the digital platform

                    PEOPLE MANAGEMENT

                      Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline, including ensuring understanding of objectives and scorecards across the team.

                        Develop and build talent within the unit through optimal resourcing, capacity planning, and succession planning and continuous engagement.
                        Ensure optimum team productivity and establish enablers for the same.
                        Achieve high employee engagement and satisfaction to attract and retain talent.
                        Identify and address training and development needs of team on an on-going basis.
                        Ensure the health and safety of the team by driving adequate training of team members (including contract staff), supervising tasks execution in a safe manner, as well as enabling channels for raising Health and Safety issues and addressing them appropriately.

                        KEY STAKEHOLDERS

                          Products & Segments
                          BRM
                          Audit teams
                          Branches
                          Compliance
                          Legal
                          Operations

                          Regulatory & Business Conduct

                            Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
                            Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
                            Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles
                            Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
                            Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

                            Key Stakeholders

                              Product & Segments

                              Our Ideal Candidate


                                Graduate/ Post Graduate
                                At least 9-10 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
                                Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking
                                Customer Orientation and Business Focus

                                Visit our careers website

                                About Standard Chartered
                                We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

                                Skills: Director Virtual RM Head

                                Experience: 0.00-50.00 Years

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